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    Voice Service:Create an audio file

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    Voice Service:Create an audio file

    Last Updated:Jun 23, 2026

    A voice template defines the audio content that an end user hears when answering a call. Upload an audio file in the Voice Service (VS) console and obtain the approved audio for use in voice templates.

    Upload an audio file

    1. Log on to the VS console.

    2. In the left navigation pane, choose International Voice Call > Voice Call Template > Audio File.

    3. On the Audio File tab, click Add Audio File.

      Note

      Supported format: WAV. Size limit: 10 MB.

    4. Click OK.

    Audio file approval

    After you upload an audio file, it enters the approval process, which typically completes within 2 hours. Once approved, the template ID is available on the Audio File tab. Reviews are processed daily from 09:00 to 23:00 (UTC+8), excluding public holidays.

    Note

    • If an audio file is rejected, view the rejection reason in the Status column.

    • Listen to the approved audio file in the Audio column.