Set up Low Balance Alerts to prevent service disruptions or unexpected charges when your account balance runs low. When your Available Credit drops below the Threshold you set, the system notifies the account contact by email and internal message.
How alerts work
Low Balance Alerts are triggered by actual balance changes, not projections.
If your Available Credit is already below the Threshold when you enable the alert, the system does not send a notification immediately. The first alert fires the next time your Available Credit changes.
After an alert fires, the system sends daily reminders for up to five days, as long as your Available Credit stays below the Threshold. Reminders stop if an Overdue Payment occurs (Available Credit drops below 0).
Key concepts
Available Credit is the usable balance in your account. It can become negative due to refunds, account adjustments, or other operations.
Available Credit = Cash Balance + Credit Limit + Credit Refunds
- Unsettled Amount for the Current Month
- Unsettled Amount from Previous Months| Component | Description |
|---|---|
| Cash Balance | The remaining funds in your account |
| Credit Limit | The credit line approved for your account |
| Credit Refunds | Refunds from canceled subscriptions or service downgrades that were originally paid with your Credit Limit |
| Unsettled Amount for the Current Month | Total usage cost for the current month that is pending settlement and has not yet been billed |
| Unsettled Amount from Previous Months | Amount billed for usage in previous months that is awaiting payment |
For the Alibaba Cloud International Website (www.alibabacloud.com), the monthly Bill includes only the pre-tax amount before issuance. Taxes are added to the Bill after issuance the following month. To prevent an Overdue Payment after taxes are applied, set your Alert Threshold carefully.
Prerequisites
Before you begin, ensure that you have:
An Alibaba Cloud account with billing access
(Bulk setup only) Enterprise Account Center with Account Sharing enabled, and administrator access
Single account setup
Enable Low Balance Alerts
Go to Expenses And Costs > Account > Billing Account and select the target account.Expenses and Costs > Account > Account Sharing
In the Account Settings section, turn on the Low Balance Alerts toggle.
In the dialog box, set the Threshold and click OK.
Disable Low Balance Alerts
Go to the Billing Account page and select the target account.Billing AccountBilling Account
In the Account Settings section, turn off the Low Balance Alerts switch.
In the dialog box, click OK.
Modify the threshold
Go to the Billing Account page and select the target account.
In the Account Settings section, click Modify Threshold.
Bulk account setup
If your organization uses the Enterprise Account Center, administrators can use Account Sharing to query and configure Low Balance Alerts for multiple accounts at once.
The Unified Account Management tab only displays accounts that have incurred costs.
Enable Low Balance Alerts
Go to Expenses and Costs > Account > Account Sharing and select the Unified Account Management tab.
Select the accounts for which you want to enable Low Balance Alerts.
Click Low Balance Alerts Settings. In the dialog box, set the Threshold for the selected accounts, turn on the Enable toggle, and click OK.
Disable Low Balance Alerts
Go to the Account Sharing page and select the Unified Account Management tab.
Select the accounts for which you want to disable Low Balance Alerts.
Click Low Balance Alerts Settings, turn off the Enable toggle, and click OK.
Modify the alert threshold
Go to the Account Sharing page and select the Unified Account Management tab.
Select the accounts for which you want to modify the Threshold.
Click Low Balance Alerts Settings. In the dialog box, modify the Threshold for the selected accounts and click OK.
