Use Low Balance Alerts to manage your account funds and prevent service disruptions from an insufficient balance. When your Available Credit drops below the specified threshold, the system sends notifications to your account contacts by email and in-app message.
Available Credit
Available Credit is the usable balance in your account. Your Available Credit can become negative due to refunds, account adjustments, or other operations. It is calculated using the following formula:
Available Credit = Cash Balance + Credit Limit + Credit Refunds - Unsettled Amount for the Current Month - Unsettled Amount from Previous Months
Cash Balance: The remaining funds in your account.
Credit Limit: The credit line approved for your account (for users with credit only).
Credit Refunds: Refunds for services purchased using your Credit Limit, such as from subscription cancellations or service downgrades.
Unsettled Amount for the Current Month: The total cost of unbilled services used in the current month.
NoteFor the Alibaba Cloud International website (alibabacloud.com), monthly bills initially include only the pre-tax amount. Taxes are added when the bill is officially issued in the following month. To prevent your account from becoming overdue after taxes are applied, set your alert threshold carefully.
Unsettled Amount from Previous Months: The total amount of unpaid bills from previous months.
Configure a single account
Enable low balance alerts
On the page, select the target account.
In the Account Settings section, turn on the Low Balance Alerts switch.
In the dialog box that appears, set a Threshold and click OK.
If you set a threshold higher than your current Available Credit when first enabling alerts, the system will not send an immediate notification. The system sends a notification the next time your Available Credit changes.
When your Available Credit drops below the threshold, the system triggers an alert. The system then sends one reminder per day for up to five consecutive days as long as the balance remains below the threshold.
Disable low balance alerts
If you no longer need alerts for an account, you can disable them.
On the Billing Account page, select the target account.
In the Account Settings section, turn off the Low Balance Alerts switch.
In the dialog box that appears, click OK.
Modify the alert threshold
On the Billing Account page, select the target account.
In the Account Settings section, click Modify Threshold.
Bulk account configuration
If your organization uses the Enterprise Account Center feature, administrators can use Account Sharing to bulk-configure low balance alerts for all managed accounts.
Enable low balance alerts
On the Expenses and Costs > Account > Account Sharing page, select the Unified Account Management tab.
Select the accounts for which you want to set low balance alerts.
Click Low Balance Alert. In the dialog box that appears, set a Threshold for the selected accounts, turn on the Enable switch, and click OK.
The Unified Account Management tab displays only accounts that have incurred costs.
Disable low balance alerts
On the Account Sharing page, select the Unified Account Management tab.
In the account list, select the accounts for which you want to disable low balance alerts.
Click Low Balance Alert, turn off the Enable switch, and click OK.
Modify the alert threshold
On the Account Sharing page, select the Unified Account Management tab.
In the account list, select the accounts for which you want to modify the alert threshold.
Click Low Balance Alert. In the dialog box that appears, modify the Threshold for the selected accounts and click OK.
