Set up Low Balance Alerts to manage your account funds and prevent service disruptions or unexpected charges due to a low balance. When your account's Available Credit drops below the Threshold, the system sends notifications to the account contact by email, and internal message.
What is Available Credit?
Available Credit is the usable balance in your account. Your Available Credit can become negative due to refunds, account adjustments, or other operations. The formula is:
Available Credit = Cash Balance + Credit Limit + Credit Refunds - Unsettled Amount for the Current Month - Unsettled Amount from Previous Months
Cash Balance: The remaining funds in your account.
Credit Limit: The credit line approved for your account.
Credit Refunds: Refunds generated from canceled subscriptions or service downgrades that were originally paid for with your Credit Limit.
Unsettled Amount for the Current Month: The total usage cost for the current month that is pending settlement and has not yet been billed.
NoteFor the Alibaba Cloud International Website (www.alibabacloud.com), the monthly Bill includes only the pre-tax amount before issuance. Taxes are added to the Bill after issuance the following month. To prevent an Overdue Payment after taxes are applied, set your Alert Threshold carefully.
Unsettled Amount from Previous Months: The amount billed for usage in previous months that is awaiting payment.
Single account setup
Enable Low Balance Alerts
On the page, select the target account.
In the Account Settings section, turn on the Low Balance Alerts toggle.
In the pop-up dialog box, set the Threshold and click OK.
If you enable an alert when your Available Credit is already below the set threshold, the system does not send a notification immediately. The first alert is triggered the next time your Available Credit changes.
After an alert is triggered, the system sends daily reminders for up to five days, provided your Available Credit stays below the threshold. These reminders cease if an Overdue Payment occurs (Available Credit drops below 0).
Disable Low Balance Alertss
On the Billing Account page, select the target account.
In the Account Settings section, turn off the Low Balance Alerts switch.
In the pop-up dialog box, click OK.
Modify the threshold
On the Billing Account page, select the target account.
In the Account Settings section, click Modify Threshold.
Bulk account setup
If your organization uses the Enterprise Account Center, administrators can use Account Sharing to query and configure Low Balance Alerts for multiple accounts at once.
Enable Low Balance Alertss
Navigate to the Expenses and Costs > Account > Account Sharing page, and select the Unified Account Management tab.
Select the accounts for which you want to enable Low Balance Alerts.
Click Low Balance Alerts Settings. In the pop-up dialog box, set the Threshold for the selected accounts, turn on the Enable toggle, and click OK.
The Unified Account Management tab only displays accounts that have incurred costs.
Disable the Low Balance Alerts
On the Account Sharing page, select the Unified Account Management tab.
In the account list, select the accounts for which you want to disable the Low Balance Alerts.
Click Low Balance Alerts Settings, turn off the Enable toggle, and click OK.
Modify the alert threshold
On the Account Sharing page, click the Unified Account Management tab.
In the account list, select the accounts for which you want to modify the Threshold.
Click Low Balance Alerts Settings. In the pop-up dialog box, modify the Threshold for the selected accounts and click OK.
