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My Order |
My order
Why can't I find my new order?
The order may be a data plan order. Switch to the Plan Order tab to find it.
How do I view discount and payment details?
On the My Order page, find the order and click View Details in the Actions column.
What do I do if my payment times out?
Go to the My Order page. Filter by the Pending Payment Order Status, then click Pay to complete the payment.
Why does my order still show Pending Payment after I paid?
After topping up your account, you must pay for the order separately. Topping up does not automatically pay for existing orders.
When is an unpaid order automatically canceled?
On the My Order page, click View Details in the Actions column to view the cancellation deadline.
Can a canceled order be restored?
No. Place a new order if you still need the service.
What causes an order to be canceled?
An order is canceled for one of the following reasons:
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You manually cancel an unpaid order.
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The system automatically cancels an order that is not paid before the payment deadline.
The payment deadline varies by product. On the My Order page, click View Details for an unpaid order to check its deadline.
