By default, Alibaba Cloud uses US Dollars (USD) for billing and settlement. If you prefer to settle in another currency, this guide explains how to change your settlement currency based on your region and eligibility.
Settle in EUR, SGD, or HKD
If you are an authorized customer in Europe, Singapore, or Hong Kong (China), and your primary Alibaba Cloud account is registered in one of the following regions, you can manually change your settlement currency from USD to Euros (EUR), Singapore Dollars (SGD), or Hong Kong Dollars (HKD).
New Currency | Account Registration Region |
EUR | European Economic Area (EEA) countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Liechtenstein, Iceland, and Norway |
SGD | Singapore |
HKD | Hong Kong (China) |
Key points:
Only one settlement currency is supported per billing cycle (calendar month).
Changes take effect at 00:00 (UTC+8) on the first day of the next month.
All new orders, invoices, and bills will be issued in the new currency after the change.
Historical bills and transactions remain in the original currency (for example, USD).
Settlement details by currency
Feature | USD Settlement | EUR Settlement | SGD Settlement | HKD Settlement |
Exchange Rate Source | – | Fair market exchange rate | Fair market exchange rate | Fair market exchange rate |
Exchange Rate Frequency | – | Fixed monthly rate | Fixed monthly rate | Fixed monthly rate |
Online Payment Methods | Credit/Debit Card, PayPal | Not supported | Not supported | Not supported |
Offline Payment Method | Cross-border wire transfer | Bank transfer | Bank transfer | Bank transfer |
Remittance Account & Currency | USD, Citibank | EUR, JPMorgan Chase Bank | SGD, Citibank | HKD, JPMorgan Chase Bank |
⚠️ Important: After changing your settlement currency, cross-currency refunds are not supported. This includes refunds due to service downgrades or cancellations.
How to change your settlement currency
Using the new console
Log in to the Expenses and Costs console.
Go to Billing Account > Billing Account.
In the Account Settings section, click Edit next to Settlement Currency.
Select your desired currency (EUR, SGD, or HKD) and click OK.
The change takes effect on the first day of the next month.
To view historical exchange rates, click View Exchange Rate next to Settlement Currency.
Using the legacy console
Log in to the Expenses and Costs console.
Navigate to Payment Methods.
Click Settlement Currency Preference in the top-right corner, then select Modify.
Choose your preferred currency and confirm with OK.
The update will apply at 00:00 (UTC+8) on the first day of the following month.
Click Exchange Rates to review past exchange rates.
Virtual Account (VA) for top-ups
After switching currencies, Alibaba Cloud automatically creates a Virtual Account (VA) in the new currency to facilitate payments and top-ups.
Access your remittance details
New console:
Go to Account > Billing Account.
Under Asset Information, click Top-up/Remittance next to Cash Balance.
View the receiving bank details for your current settlement currency and initiate a bank transfer.
Legacy console:
Go to Account Balance.
Click the Top-up button under your balance.
Check the remittance information for your current currency and proceed with payment.
For full instructions, see Make a Payment by Bank Transfer.
Notes on USD account and balance
Your existing USD Virtual Account and its balance are retained and not migrated.
You can continue paying any outstanding USD bills using the original USD account.
If there are no pending USD obligations, you may request a refund of the remaining USD balance to the original payment source.
Settle in Malaysian Ringgit (MYR) or Thai Baht (THB)
Customers in Malaysia and Thailand can settle in their local currency (MYR or THB) through automatic real-time currency conversion.
Action Required: Contact your account manager to enable local currency settlement.
How it works
The system converts all charges using real-time fair market exchange rates provided by a third party.
You view, pay, and receive invoices in your local currency.
No additional accounts or payment methods are required—use your existing card, PayPal, or bank transfer.
Exchange rate application
Billing | Exchange Rate Used |
Subscription orders | Exchange rate on the payment date |
Pay-as-you-go bills | Exchange rate on the settlement date |
Automatic settlement for Pay-as-you-go (card/PayPal users)
When accrued usage reaches about USD 1,000, an interim settlement occurs.
The amount is converted using the exchange rate on that day.
Charges continue to accumulate and are settled again at the end of the month using the rate on that final day.
Monthly billing (authorized customers)
A consolidated bill is issued on the first day of each month for the prior month's usage.
Multiple exchange rates may appear if resources were used or billed on different dates.
Refunds
If a refund is issued after payment in local currency, it will follow standard refund policies and be processed in the same currency.
Shopping & payment experience
When eligible:
The shopping cart and checkout pages display prices in your local currency.
The daily exchange rate is shown alongside the converted amount.
Example scenarios
Scenario | Explanation |
Pay-as-you-go instance created on Sep 1 and Sep 8 | Final bill at month-end uses the exchange rate on Sep 30. |
Subscription order placed on Sep 5 and Sep 20 | Each payment uses the exchange rate on the respective purchase date. |
Accumulated pay-as-you-go charges reach USD 1,000 on Sep 8 | An automatic interim settlement occurs using the rate on Sep 8; remaining charges are settled on Sep 30. |
Subscription purchased on Sep 20 | Payment is deducted immediately using the exchange rate on Sep 20. |
For more information or assistance, contact your Alibaba Cloud account manager or visit the Alibaba Cloud Help Center.