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Ticket System API:EvaluateTicket

Last Updated:Aug 11, 2025

This operation evaluates a ticket.

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Test

RAM authorization

No authorization for this operation. If you encounter issues with this operation, contact technical support.

Request parameters

Parameter

Type

Required

Description

Example

TicketId

string

Yes

The ticket ID.

001ET1BU1P

Solved

boolean

Yes

Indicates whether the issue was resolved.

true

Score

string

Yes

The rating, from 1 to 5 stars.

1

Content

string

No

The content of the evaluation.

The engineer solved my issue.

Uid

string

No

The UID.

1902070573958003

Response parameters

Parameter

Type

Description

Example

object

AccessDeniedDetail

string

The details of the permission error. An empty string is returned if you have the required permissions.

{\"AuthAction\":\"ram:EvaluateTicket\",\"AuthPrincipalDisplayName\":\"2146216584788xxxxx\",\"AuthPrincipalOwnerId\":\"1135850448xxxxx\",\"AuthPrincipalType\":\"SubUser\",\"NoPermissionType\":\"ImplicitDeny\",\"PolicyType\":\"AccountLevelIdentityBasedPolicy\"}

Code

integer

The status code.

200

Message

string

The error message. This parameter is returned only when the `Success` parameter is `false`.

successful

RequestId

string

The request ID.

C1DA4C6F-963E-5741-AB57-67A554D102FD

Success

boolean

Indicates whether the call was successful. A value of `true` indicates that the call succeeded. A value of `false` indicates that the call failed.

true

Examples

Success response

JSON format

{
  "AccessDeniedDetail": "{\\\"AuthAction\\\":\\\"ram:EvaluateTicket\\\",\\\"AuthPrincipalDisplayName\\\":\\\"2146216584788xxxxx\\\",\\\"AuthPrincipalOwnerId\\\":\\\"1135850448xxxxx\\\",\\\"AuthPrincipalType\\\":\\\"SubUser\\\",\\\"NoPermissionType\\\":\\\"ImplicitDeny\\\",\\\"PolicyType\\\":\\\"AccountLevelIdentityBasedPolicy\\\"}",
  "Code": 200,
  "Message": "successful",
  "RequestId": "C1DA4C6F-963E-5741-AB57-67A554D102FD",
  "Success": true
}

Error codes

HTTP status code

Error code

Error message

Description

400 param.illegal Params illegal.
401 illegal.auth You are not authorized to perform the operation. You are not authorized to perform this operation.
500 System.error An error occurred while processing your request. An error occurred while processing your request. Please try again.
403 No permissions No permissions to access. RAM authentication does not have permission

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.