When a Tair instance expires or has overdue payments, the instance may not be able to run normally. To continue using the instance, renew the instance or enable auto-renewal for the instance.

Warning The system sends notifications to you when an instance expires or has overdue payments. To avoid service suspension, we recommend that you renew the instance or top up your account balance at the earliest opportunity.
When a Tair instance expires or has overdue payments, the instance is handled based on the time elapsed since the expiration date and the billing method of the instance. The following table describes how the instances are handled.
Table 1. Subscription instances
Time elapsed since the expiration date Description
Day 1 to 15 The instance runs normally.
Day 16 to 30

The instance is in the Disabled state and cannot be accessed. If you want to continue using the instance, you must renew the instance at the earliest opportunity. For more information, see Manually renew an instance.

Note
  • If the instance is in the Disabled state, the subscription duration starts from the time when you renew your instance. For example, if your instance expires on April 10, 2021 and you renew the instance for one month on April 15, 2021, the instance expires on May 15, 2021.
  • If you do not renew an expired instance within the time period, the data stored on the instance may be lost. To prevent data loss, you can enable the auto-renewal feature after you purchase the instance.
Day 31 to 37

The instance is in the Released state. You are notified by a text message or an email. Data is retained for the next eight days. If you want to continue using the instance, you can restore the instance from the recycle bin. When you restore the instance from the recycle bin, Tair creates an instance by replicating the data of the original instance. For more information, see Manage instances in the recycle bin.

Day 38
The instance is permanently deleted. The data that is stored in the instance cannot be restored.
Warning To retain the data in the instance, you must renew the instance before it is deleted. Otherwise, the data cannot be restored.
Table 2. Pay-as-you-go instances
Time elapsed since the expiration date Description
Day 1 to 15 The instance runs normally.
Day 16 to 30 The instance is in the Disabled state and cannot be accessed. While the instance is in this state, billing of the instance is suspended.

If you want to continue using the instance, make sure that your account balance is sufficient. Billing is resumed after you top up your account and settle the overdue payments.

Day 31 to 37

The instance is in the Released state. You are notified by a text message or an email. Data is retained for the next eight days. If you want to continue using the instance, you can restore the instance from the recycle bin. When you restore the instance from the recycle bin, Tair creates an instance by replicating the data of the original instance. For more information, see Manage instances in the recycle bin.

Day 38
The instance is permanently deleted. The data that is stored in the instance cannot be restored.
Warning To retain the data in the instance, you must renew the instance before it is deleted. Otherwise, the data cannot be restored.