Support:Slack Channel

Step 1: Access Slack App Management Page

• Go to https://api.slack.com/apps

• Sign in with your Slack workspace admin account

• Click "Create New App" in the top-right corner

Step 2: Create App from Manifest

1. Select "From a manifest"

2. Select your workspace and click "Next"

3. Select JSON format and paste the following manifest:

{
    "display_information": {
        "name": "Alibaba Cloud Enterprise Support",
        "description": "Alibaba Cloud Enterprise Support",
        "background_color": "#f72f02",
        "long_description": "Alibaba Cloud Enterprise Support Long description if written, it has to be more than 175 characters. \r\n Long description if written, it has to be more than 175 characters. \r\n Long description if written, it has to be more than 175 characters. \r\n Long description if written, it has to be more than 175 characters."
    },
    "features": {
        "app_home": {
            "home_tab_enabled": true,
            "messages_tab_enabled": true,
            "messages_tab_read_only_enabled": true
        },
        "bot_user": {
            "display_name": "Alibaba Cloud Enterprise Support",
            "always_online": false
        }
    },
    "oauth_config": {
        "redirect_urls": [
            "https://ailink.gts.work/thirdparty/slack/A0A75890ATF/oauth2/callback"
        ],
        "scopes": {
            "user": [
                "identity.basic",
                "identity.team"
            ],
            "bot": [
                "chat:write",
                "users:read",
                "im:write",
                "im:history"
            ]
        }
    },
    "settings": {
        "event_subscriptions": {
            "request_url": "https://ailink.gts.work/thirdparty/slack/A0A75890ATF/events",
            "bot_events": [
                "app_home_opened",
                "message.im"
            ]
        },
        "org_deploy_enabled": false,
        "socket_mode_enabled": false,
        "token_rotation_enabled": false
    }
}

4. Click "Next" to preview

5. Confirm the information and click "Create"

Step 3: Copy App Credentials

The page redirects to "Basic Information" after creation.

1. Scroll to the "App Credentials" section

2. Copy these 4 credentials for use in later steps:

Step 4: Obtain Bot Token

1. Click "OAuth & Permissions" in the left sidebar

2. In "OAuth Tokens", click "Install to AlibabaCloudEnterpriseSupport"

3. In the authorization popup, review permissions and click "Allow"

4. The page returns to "OAuth & Permissions" with the generated token displayed in "OAuth Tokens"

5. Find "Bot User OAuth Token" (format: xoxb-1234567890-1234567890123-xxxxxxxxxxxxxxxxxxxxxxxx) and click "Copy"

Step 5: Submit Credentials to Alibaba Cloud

Go to [Alibaba Cloud Value-Added Service Desk - My Expert Service > Channel Management > Add Channel > Slack Channel] and enter all 6 credentials from Steps 3 and 4 in the popup.

Alibaba Cloud verifies the credentials after submission:

• Verification Passed: Continue with Phase 3.

• Verification Failed: Re-check all credentials from Steps 3 and 4, correct any errors, and resubmit.

Phase 3: Complete Integration Configuration