This topic describes the refund rules for Smart Access Gateway (SAG) resources.
Refund rules for real-time downgrades
For more information about the refund policy for bandwidth plan downgrades for application acceleration, see Refund Policy for Alibaba Cloud International Website.
If you want to downgrade SAG hardware instances or SAG vCPE instances, please submit a ticket.
Refund rules for SAG instances
To release your SAG hardware instance or SAG vCPE instance before it expires, submit a ticket to request cancellation. For refund rules, see the refund rules.