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    Server Load Balancer:Overdue payments

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    Server Load Balancer:Overdue payments

    Last Updated:Nov 05, 2024

    This topic describes the causes of overdue payments, suspension policies, and how to view the amount due of Gateway Load Balancer (GWLB) resources.

    Overdue payments

    Payment status

    Suspension policy

    Solution

    Near due

    The system checks whether your account balance is sufficient to pay for the next three billing cycles based on the average payable amount during the last 7 hours. If you do not have a sufficient balance in your Alibaba Cloud account, the system notifies you by text messages or emails.

    Warning

    You are notified if your service is about to be suspended due to an overdue payment. To ensure service continuity, renew your service at your earliest opportunity.

    After you top up the account balance, your service is resumed.

    Overdue

    If your Alibaba Cloud account has an overdue payment, all pay-as-you-go instances within your account are affected.

    • After a payment becomes overdue, the instances remain running for 15 days.

    • The instances are stopped 15 days after a payment becomes overdue. You are no longer charged for the instances.

    • If you have an overdue payment, you cannot release your instances.

    • After your GWLB instance is stopped, if you top up your account and complete the overdue payment within 15 days, the GWLB service is automatically enabled and you can continue to use the GWLB instance.

    Fifteen days after an GWLB instance is stopped due to an overdue payment, the GWLB instance is released. The configurations and data of the instance are deleted and cannot be restored.

    You cannot restore the instances.

    View amount due

    1. Log on to the Expenses and Costs console.

    2. On the Account Overview page, view overdue payments.