Based on our product roadmap, we will continuously update this product list, to help you better understand of our product and select the suitable categories and additional features.
Salesforce CRM SKU on Alibaba Cloud | Sales Model | Description |
Core Product | ||
Sales & Service Cloud - Unlimited Edition - CN | Seat based | It includes both Sales Cloud and Service Cloud, which allows customers to intergrate sales and service processes seamlessly on a single platform. This not only provides a cohesive customer experience but also strengthens interdepartmental collaboration and improves operational efficiency. |
Sales Cloud - Unlimited Edition - CN | Seat based | A cloud-based sales management solution, which is designed to automate sales processes, thus increasing sales efficiency and performance. By centralizing customer information, sales opportunities, activities and interaction history, it empowers sales teams to better track interactions with prospects and existing customers, optimize the sales pipeline, and achieve business growth. |
Service Cloud - Unlimited Edition - CN | Seat based | It is a customer service and support platform designed to help businesses enhance customer support efficiency and improve customer experience through automated processes, integrated communication tools and customer service-specific features. |
Sales & Service Cloud - Enterprise Edition - CN | Seat based | It includes both Sales Cloud and Service Cloud, which allows customers to intergrate sales and service processes seamlessly on a single platform. This not only provides a cohesive customer experience but also strengthens interdepartmental collaboration and improves operational efficiency. |
Sales Cloud - Enterprise Edition - CN | Seat based | A cloud-based sales management solution, which is designed to automate sales processes, thus increasing sales efficiency and performance. By centralizing customer information, sales opportunities, activities and interaction history, it empowers sales teams to better track interactions with prospects and existing customers, optimize the sales pipeline, and achieve business growth. |
Service Cloud - Enterprise Edition - CN | Seat based | It is a customer service and support platform designed to help businesses enhance customer support efficiency and improve customer experience through automated processes, integrated communication tools and customer service-specific features. |
Health Cloud - Sales & Service - Unlimited Edition - CN | Seat based | A healthcare-specific solution that combines the power of Salesforce CRM with the specialized features and compliance requirements of the healthcare industry. It aims to improve patient experience and increase patient engagement by delivering more personalized patient care and more effective patient management. It also optimizes healthcare processes while supporting healthcare organization in improving operational efficiency and decreasing costs. |
Regular Cloud Products | ||
Lightning Platform Starter - Enterprise Edition - CN | Seat based | It is similar to Platform Plus but with less limits. It supports customers to build custom applications, thus to boost productivity across sales, service and marketing. |
Lightning Platform Plus - CN | Seat based | It is an enterprise-grade application development platform that empowers businesses and developers to build and deploy custom applications, integrate and connect apps, and extend the core functionality of Salesforce. |
Salesforce Integration User License - CN | Seat based | It is designed for system integration which allows programmatic access to Salesforce data. Customer can read, create, update and delete data with API access permission. It enables automation of processes and offers a lower license fee while ensuring security and access control for customers. |
Unlimited Platform Subscription - CN | Seat based | It is an enterprise-grade application development platform offering robust functionality and flexibility across sales, service, marketing. It empowers businesses to build and deploy unlimited custom applications and provides higher API call limits. |
Customer Community - Logins - CN | One Login per day-shared between a pool of users | It supports businesses to create specialized online community to enable customers to communicate, gain information and solve problems. This community can be configured and customized to align with company's branding and customer needs, and it tightly integrates with your other Salesforce data and services. Members account is intended for frequent community users, while Logins account is designed for infrequent users. |
Customer Community - Members - CN | Seat based | |
Customer Community Plus - Logins - CN | One Login per day-shared between a pool of users | |
Customer Community Plus - Members - CN | Seat based | |
Partner Community - Logins - CN | One Login per day-shared between a pool of users | This provides an online environment that allows businesses to build and manage interactions and collaborations with their partner network. It enables companies to share critical information with third-party partners such as distributors, suppliers, and resellers, so they can work collaboratively to improve operational efficiency. Members account is intended for frequent community users, while Logins account is designed for infrequent users. |
Partner Community - Members - CN | Seat based | |
Customer Identity - CN - 25000 Unique Users/Month | 25K unique logins per month-shared between a pool of users | It provides a set of identity management solution, allowing enterprise to create a seamless and secure login experience for their customers, partners and employees. The distinction between SKUs lies in the varying monthly independent login counts they offer. |
Customer Identity - CN - 250,000 Unique Users/month | 250K unique logins per month-shared between a pool of users | |
Customer Identity - CN - 1M Unique Users/month | 1 million unique logins per month-shared between a pool of users | |
Revenue Lifecycle Management - CN | By unit (minimum 5) | It provides an end-to-end solution for the entire revenue management lifecycle, designed to help businesses manage sales and finance within a unified system. It encompasses various processes, including lead generation, deal management, quote and order creation, contract management, invoicing and billing, and revenue analytics. Through effective revenue lifecycle management, businesses can improve the accuracy of revenue forecasting, accelerate revenue recognition, and enhance customer satisfaction. |
Revenue Management Event (50,000) - CN | By unit (minimum 5) | Revenue Management Event is an add-on service based on Revenue Lifecycle Management. It supports event types such as product pricing, product configuration, quote creation, order creation, and contract management. |
Additional Features | ||
File Storage - CN - 10GB | By unit | It provides capacity for users to store, manage, and share various file types on Salesforce platform, including documents, spreadsheets, PDFs, images, videos, and more. These files can be associated with Salesforce records such as customer information, opportunities, or support cases. Different SKUs are distinguished by varying storage capacities. |
File Storage - CN - 1TB | By unit | |
Data Storage - CN - 10GB | By unit | It provides capacity for users to store various business data within Salesforce, including but not limited to customer information, transactional records, reports, files, and other data related to CRM operations. The different SKUs are distinguished by varying storage capacities. |
Data Storage - CN - 500MB | By unit | |
Data Storage - CN - 50MB | By unit | |
Additional API Calls - CN - 10,000 per day | By unit | When a business exceeds the standard API call limits included in their subscription plan, they can purchase additional API calls. |
Change Data Capture - CN | On/off switch | It supports tracking changes to object data within Salesforce, such as record creation, updates, deletions, and undeletions. |
High Volume Platform Events - CN | By unit | It is a specialized type of event messaging that allows customers to reliably exchange information between Salesforce platform and external systems, suitable for handling high-volume event streams and real-time system integrations. |
Big Objects (50M)- CN | By unit | It is a solution offered by Salesforce platform for storing and managing large data volumes. It enables users to process and query massive datasets within Salesforce while ensuring consistent performance at scale. It supports querying data in Big Objects using asynchronous SOQL, effectively avoiding the timeout issues of traditional SOQL, and utilizes standard SOQL syntax for ease of use. Furthermore, it allows for complex queries such as aggregations and joins, ensuring comprehensive data retrieval. It is ideal for storing historical transaction records, log data, archiving infrequently accessed data to reduce the load on standard objects, and performing large-scale data analysis. |
Analytics - 5 Additional Dynamic Dashboards | By unit | It includes an additional 5 Dynamic Dashboards. Allows customers to increase their use of dynamic dashboards and roll out a shared set of key performance indicators (KPI). Each additional Dynamic Dashboard lets a customer measure and manage an additional area of its business with minimal administrative burden. |
Lightning_Platform_Custom_Object_Pack | By unit | It is available with CN Enterprise Edition, and it increases custom object platform limits for CN EE Orgs. It supports up to 2000 custom objects in the org. |
Salesforce Scheduler - CN | By unit | Salesforce Scheduler is a tool designed to optimize scheduling and appointment management. Through features like self-scheduling, multi-channel booking, intelligent scheduling, resource management, appointment reminders, Salesforce data integration, reporting and analytics, and capacity planning, it helps businesses and users streamline and automate the appointment scheduling process, deliver personalized experiences, achieve more efficient resource allocation, improve team collaboration, and enhance customer satisfaction. |
Salesforce Scheduler - Additional Appointments (1000/month) - CN | By unit | It is an appointments expansion pack for Salesforce Scheduler that allows users to purchase additional appointment limits when they exceed the base limit included in their subscription plan. Providing customers with greater appointment capacity, business continuity, support for business growth, flexibility, and integration with Salesforce ecosystem, it enables businesses to manage appointments more effectively, enhance customer satisfaction, and ultimately drive business success. |
Additional 20 Objects for Customer Community - CN | Seat based | It is an expansion pack for Customer Community that allows access to and management of data on more custom objects. This enables businesses to build richer community experiences, enhance community functionality, improve the efficiency of business processes, gain better insights through reporting and analytics, and ultimately drive business growth and increase customer satisfaction. |
Additional 20 Objects for Customer Community Plus - CN | Seat based | |
Additional 20 Objects for Partner Community - CN | Seat based | It is an expansion pack for Partner Community that enables users to store and manage partner-specific data through additional objects. It support users to build richer partner portals, automate partner processes, improve partner collaboration, and enhance partner satisfaction. |
Additional 20 Objects for Partner Relationship Management - CN | Seat based | It is an expansion pack for Partner Relationship Management (PRM) that supports more granular partner data management and delivers a more personalized partner experience to meet more complex partner management needs. |
Public Communities Page Views (1 million/month) - CN | By unit | It provides 1 million additional unauthenticated page views for publicly accessible communities or sites, allowing users to view public content without logging in. This offers broader reach, lowers the barrier to entry, optimizes website SEO, and provides greater cost-effectiveness. |
Unlimited Apps Pack - CN | By unit | It provides a cost-effective and scalable solution for businesses and users requiring access to Salesforce applications. It helps companies improve productivity through simplified licensing, enhanced scalability, and a better integration experience. |
Salesforce Connect - CN | By unit | It is an integration tool on Salesforce platform that allows users to access, search, and manipulate data stored in external systems without requiring the data to be copied or migrated into Salesforce database. This functionality leverages standard data connection protocols and live linking to fulfill the need for real-time data access. |
Knowledge - CN | Seat based | It enables businesses to centrally store, manage, and share knowledge information. It is typically used to create and maintain a knowledge base that can include answers to frequently asked questions, troubleshooting guides, product documentation, policies, procedural instructions, and more, intended for use by customer service representatives, partners, and users of customer self-service portals. |
Salesforce Feedback Management Starter - CN | On/off switch | It enables businesses to design, deploy, and analyze surveys to collect and manage feedback from customers, employees, or partners. It is ideal for organizations just beginning their feedback journey or those using surveys in limited scenarios. |
Salesforce Feedback Management Growth - CN | On/off switch | It enables businesses to design, deploy, and analyze surveys to collect and manage feedback from customers, employees, or partners. Suitable for organizations with robust feedback processes, this feature helps businesses capture and analyze feedback at every step of the customer experience journey. |
Flow Orchestration Runs (12) - CN | By unit | It is a more advanced automation and orchestration mechanism. Flow Orchestration enables businesses to design and execute complex business processes that span multiple systems and teams. It allows for the automation of sophisticated workflows, such as customer approvals, order fulfillment, or case routing, while ensuring the right tasks are assigned to the appropriate individuals or systems at the right time. |
Developer Pro Sandbox - CN | By unit | Developer Pro Sandbox is a type of Salesforce Sandbox environment that offers more storage space than a standard Developer Sandbox, allowing for more complex testing and development. Typically, it includes a more complete set of data and metadata, making it suitable for medium-sized development tasks. |
Full Copy Sandbox - CN | By unit | Full Copy Sandbox is a specific type of Sandbox environment that provides a complete replica of your production org. This means it includes all data, attachments, configuration, and metadata from production, allowing teams to work in a testing environment that mirrors production almost exactly. |
Partial Copy Sandbox - CN | By unit | Partial Copy Sandbox is a medium-capacity testing environment designed to provide a richer testing scenario than a Developer Sandbox without the full data overhead of a Full Copy Sandbox. It includes all of the configuration and metadata from production, but only a subset of the data. |
Platform Encryption - CN | On/off switch | Platform Encryption is a data security feature that allows businesses to encrypt sensitive data stored within Salesforce platform, enhancing security and supporting compliance requirements. This encryption service enables customers to encrypt data at rest in Salesforce at the application layer, rather than just during transmission (like TLS/SSL) or on the storage medium (like disk encryption). |
Field Audit Trail - CN | On/off switch | It enables businesses to track and audit the historical changes of data field values, providing deep insights into data modifications, including when and by whom changes were made, and the specific values before and after each change. |
Event Monitoring - CN | On/off switch | Event Monitoring allows organizations to track and monitor various user activities within their Salesforce instances. It provides administrators and developers with deep visibility into the transactions occurring on Salesforce platform, helping businesses enhance security, audit user behavior, optimize system performance, and ensure compliance. |
Shield - CN | On/off switch | It is a suite of premium security services designed to provide an extra layer of protection and compliance support for businesses using Salesforce platform. It includes a range of features that enable organizations to better monitor data usage, strengthen data protection, and ensure business processes comply with various industry regulations and compliance mandates. |
Data Mask - CN | On/off switch | Data Mask is a security tool designed to help businesses protect sensitive data in their Sandbox environments. By using Data Mask, companies can de-identify production data when copying it to a Sandbox, ensuring data security and privacy. This is especially critical for development, testing, or training activities, which often require realistic datasets without exposing sensitive information. |