Salesforce CXG editions, pricing, and billing - Salesforce on Alibaba Cloud

CXG AI and RAG

CXG AI

CXG AI is billed by AI Credits. Recommended Basic Edition and add-on pricing:

Product edition	AI Credits/year	Price/year
CXG AI Basic Edition	1,000,000	￥53,424.00
CXG AI Credits Add-on	100,000	￥5,342.40

Specifications: One CXG AI Basic Edition per organization. Add AI Credits Add-ons as needed.
Proration: For sub-annual subscriptions, AI Credits are prorated.

Example: A six-month Basic Edition subscription includes 500,000 AI Credits (half of the annual 1,000,000).

CXG RAG

CXG RAG includes a base edition and add-ons.

Base and Sandbox edition specifications:

Product edition

Specifications

Price

Knowledge Base - Basic Specifications

Specifications:

Maximum number of knowledge bases: 100
Maximum number of documents: 10,000
Number of document pages to parse: 50,000
Number of document vectorization/retrieval tokens: 500 million

￥1,208.34/month

Knowledge Base - Sandbox

Specifications:

Maximum number of knowledge bases: 3
Maximum number of documents: 1,000
Number of document pages to parse: 5,000
Number of document vectorization/retrieval tokens: 50 million

￥120.83/month

CXG RAG token quota components:

Name	Type	Description
RAG Document Vectorization & Retrieval Token Add-on	Text vectorization: Converts text into vectors for semantic search.	The Basic Specifications edition includes 500 million tokens shared across vectorization, embedding, and reranking. Reranking can be enabled or disabled as needed.
	Real-time request embedding: Vectorizes user queries in real time for document retrieval.
	Real-time request reranking: Reranks candidate documents by semantic relevance to improve retrieval accuracy.

Add-ons for the Basic Specifications edition:

Product edition	Specifications	Price
Document Count Add-on	Maximum number of documents: 10,000	￥250/month
Document Parsing Add-on	Number of document pages to parse: 50,000	￥2,000/each
Document Vectorization/Retrieval Token Add-on	Number of document vectorization/retrieval tokens: 500 million	￥800/each

Add-ons are available only for the Basic Specifications edition, not the Sandbox edition.
Proration: For sub-annual subscriptions, RAG document parsing and vectorization & retrieval quotas are prorated.
- Example: Basic Specifications and Document Count Add-on quotas are not prorated — a six-month subscription retains the same specifications.
- Example: A six-month subscription includes 25,000 parsing pages (half of the annual 50,000). Unused quota does not carry over.
- Example: A six-month Token Add-on subscription includes 250 million tokens (half of the annual 500 million). Unused quota does not carry over.

AI Credits consumption by feature:

Usage quota	Type	Usage	AI Credits
AI Credits	LLM calls	1	1
AI Credits	CXG RAG calls	1	1

Note

CXG Credits and AI Credits are separate credit types.
CXG Credits cover basic CXG features: social channel messages, SMS, social account followers/users, e-commerce API calls, and CDN usage (MB). Consumption follows the existing CXG Credits rules.
AI Credits cover CXG AI and RAG features. Each LLM or RAG call consumes 1 AI Credit.

CXG basic features

Basic CXG features use CXG Credits. All editions include:

Social Integration
Social Commerce
WeCom Mini Program Integration
SMS Integration
Amap (Gaode Maps) Integration

Each edition includes a CXG Credits quota. Feature usage converts to credits at fixed rates.

Editions and prices

Basic features: Editions and prices

Product edition	CXG Credits/year	Price/year
Starter	2,000,000	￥53,000.00
Basic	20,000,000	￥445,200.00
Professional	50,000,000	￥890,400.00
Corporate	100,000,000	￥1,335,600.00
Enterprise	200,000,000	￥1,780,800.00

Note

All editions include the same features.
For sub-annual subscriptions, CXG Credits are prorated.

Example: A six-month Starter subscription includes 1,000,000 CXG Credits (half of the annual 2,000,000). This applies to all editions.
Feature usage is metered at varying credit rates. Credits are valid only within the subscription period and do not carry over.
All editions support CXG features in a CRM Sandbox. Sandbox consumption counts toward your quota. To enable Sandbox access, submit a ticket with your Sandbox Org ID.

Add-on prices

Basic features: Add-on quotas and prices

Add-on quota	Add-on edition	CXG Credits	Price
Salesforce CXG Add-on Credit Package (Usage quota add-on)	Starter	1,000	¥26.500
	Basic	1,000	¥22.260
	Professional	1,000	¥17.808
	Corporate	1,000	¥13.356
	Enterprise	1,000	¥8.904

CXG Credits

CXG Credits consumption rates by feature:

Usage quota	Type	Usage	Credits
CXG Credits	SMS messages sent*	10	1
	Messages sent or received via social channels	10	1
	Followers or users of a social account	10	1
	E-commerce API calls	1	1
	CDN usage (MB)	30	1

Note

* The cost for sending SMS messages covers the API call fee only, not the actual message fees from the carrier.

CXG Voice

CXG Voice is billed by agent seats and add-on features.

Agent types and prices

Agent type

Unit

Price/year

Standard Voice User

agent

￥3,200

Advanced Voice User

(includes quality monitoring)

agent

￥5,000

Add-on features and prices

An active agent subscription is required for add-on features.

Add-on feature

Unit

Price

Voice ASR (hourly)

(speech-to-text)

hour

￥4

Note

All agent types include access to up to three CRM Sandboxes. Each Sandbox includes three agents of your purchased type and a 3-hour Voice ASR quota. Sandbox usage does not count toward your purchased quota. To enable Sandbox access, submit a ticket with your Sandbox Org ID.

CXG CDP and MA

CXG CDP (customer data platform) and MA (marketing automation) include base editions and add-ons.

Editions and prices

CXG CDP

CXG CDP with Quick Audience

Product edition	Specifications	Price/year
Starter	Maximum cumulative users: 500,000 Computing quota resource packages: 2,000	￥230,000
Basic	Maximum cumulative users: 1,000,000 Computing quota resource packages: 2,000	￥250,000
Professional	Maximum cumulative users: 5,000,000 Computing quota resource packages: 2,000	￥450,000
Corporate	Maximum cumulative users: 10,000,000 Computing quota resource packages: 2,000	￥600,000

CXG MA (fully managed)

CXG MA with Quick Audience (fully managed)

Product edition	Specifications	Price/year
Starter	Maximum cumulative users: 500,000 Maximum users per single outreach: 50,000 Concurrent tasks: 5 Computing quota resource packages: 2,000	￥300,000
Basic	Maximum cumulative users: 1,000,000 Maximum users per single outreach: 200,000 Concurrent tasks: 10 Computing quota resource packages: 2,000	￥390,000
Professional	Maximum cumulative users: 5,000,000 Maximum users per single outreach: 500,000 Concurrent tasks: 10 Computing quota resource packages: 2,000	￥670,000
Corporate	Maximum cumulative users: 10,000,000 Maximum users per single outreach: 1,000,000 Concurrent tasks: 10 Computing quota resource packages: 2,000	￥920,000

CXG MA (semi-managed)

CXG MA with Quick Audience (semi-managed)

Product edition	Specifications	Price/year
Basic	Maximum cumulative users: 1,000,000 Maximum users per single outreach: 200,000 Concurrent tasks: 10	￥320,000
Standard	Maximum cumulative users: 3,000,000 Maximum users per single outreach: 500,000 Concurrent tasks: 10	￥500,000
Professional	Maximum cumulative users: 5,000,000 Maximum users per single outreach: 500,000 Concurrent tasks: 10	￥540,000
Corporate	Maximum cumulative users: 10,000,000 Maximum users per single outreach: 1,000,000 Concurrent tasks: 10	￥700,000
Enterprise	Maximum cumulative users: 30,000,000 Maximum users per single outreach: 10,000,000 Concurrent tasks: 10	￥1,080,000
Enterprise Plus	Maximum cumulative users: 50,000,000 Maximum users per single outreach: 20,000,000 Concurrent tasks: 10	￥1,780,000

Add-on quotas and features

Add-on quotas and prices

Add-on quota

Add-on edition

Specifications

Price

Salesforce CXG CDP/MA Add-on Credit Package

(Computing Quota Add-on)

Starter, Basic & Professional

100

￥6,250

Corporate

100

￥12,500

Add-on features and prices

Add-on feature	Specifications	Price/year
Multi-Entity Multiple entities	Enables the Multi-Entity feature, includes 3 entities	￥62,500
Entity quota Entity Quota	1 entity	￥25,000
Workspace quota Storage quota	1 workspace	￥62,500
Potential Prediction Model High-Potential Prediction Model	Maximum data volume per training/prediction: 40 million	￥62,500
Product Matching Model Customer-Product Matching Model	Maximum data volume per training/prediction: 40 million	￥62,500

Note

All CDP and MA editions include three Quick Audience workspaces.
For sub-annual subscriptions, computing quota resource packages in CDP and MA (fully managed) editions are prorated. Computing quotas are not interchangeable with Social Commerce or Social Integration usage quotas.
All MA editions include all features of CDP.
Maximum cumulative users: total unique users (deduplicated by QAID) in a single tenant. QAID is a unique identifier generated by Quick Audience after ID mapping.
Maximum users per single outreach: maximum audience size for a single marketing campaign.

CDP and MA computing quotas

Computing quota resource package consumption:

CXG CDP computing tasks

Consumption rate: Each computing task consumes one resource package.

1. Quota description: Computing tasks include the following:

① Create computing tasks: Create audience segments (including uploaded audiences), create custom tags, and create rule-based models (RFM/AIPL).

② Update computing tasks: Update audience tasks, custom tags, or rule-based models (RFM/AIPL).

③ Audience estimation tasks: Estimate the number of users on the audience segmentation page.

④ Audience insight tasks: Initiate an audience insight calculation on the audience insights page.

2. Resource package consumption:

① For periodic tasks, you must provide an estimated number of runs during setup. This number is used to pre-deduct from your resource quota.

② For tasks that update based on source table changes, the number of runs cannot be estimated. Each update consumes one resource package.

③ Audience estimation tasks: Each click of the Estimate button is considered one operation and consumes one resource package.

④ Audience insight tasks: Each click of the Calculate Insights button on the audience insights page is considered one operation and consumes one resource package.

⑤ Deleting a computing task does not release the resource packages that have already been consumed.

*Does not apply to CXG MA (semi-managed) editions.

CXG MA concurrent tasks

Each additional concurrent task (per year) consumes 10 resource packages.

1. Quota description: The maximum number of marketing tasks that can run concurrently.

*Does not apply to CXG MA (semi-managed) editions.

Algorithm models

I. Model Training Sessions

Consumption rate: Each model training session (model creation or update) consumes 10 resource packages.

1. Quota description:

① Product Matching Model: The maximum data volume per training or prediction is 40 million. Optimal training results can be achieved with 1 million users and 40 products.

② Potential Prediction Model: The maximum data volume per training or prediction is 40 million. Optimal training results can be achieved with 2 million users and millions of behavioral logs.

2. Resource package consumption: Deleting a computing task does not release the resource packages that have already been consumed.

II. Model Predictions

Consumption rate: Each model prediction consumes one resource package.

1. Quota description: The number of times a model is used for prediction.

2. Resource package consumption: Deleting a computing task does not release the resource packages that have already been consumed.