If your database anti-ransomware policy or backup task shows an abnormal status in the Security Center console, use this guide to identify and resolve the issue. The abnormal status includes Wrong account password, Initializing, initialization failed and Excess is automatically closed.
Prerequisites
Before you begin, ensure that you have:
An anti-ransomware policy created for your database. For more information, see Create an anti-ransomware policy
Troubleshoot abnormal policy status
View the policy status
Log on to the Security Center console. In the top navigation bar, select the region of the asset: China or Outside China.
In the left-side navigation pane, choose Protection Configuration > Host Protection > Anti-ransomware.
On the Database extortion virus protection tab, find your policy and check the status.
Use the following table to identify the cause and apply the fix.
Policy status reference
| Status | Description | Action |
|---|---|---|
| Wrong account password | The database username or password is invalid. | Enter the correct username and password, then re-enable the policy. |
| Initializing | The policy is being initialized. | Wait for initialization to complete. |
| initialization failed | The policy failed to initialize. | Reinstall the anti-ransomware agent, then edit the policy. See Manually install the anti-ransomware agent and Edit an anti-ransomware policy. |
| Enabling | The policy is being enabled. | Wait for the policy to be enabled. |
| Enabled | The policy is active. | No action required. |
| Discontinued | The policy is disabled. | No action required. |
| Disabling | The policy is being disabled. | Wait for the policy to be disabled. |
| Excess is automatically closed | Anti-ransomware capacity is insufficient. | Manually delete historical data to free up capacity, or purchase additional anti-ransomware capacity. See What do I do if the anti-ransomware capacity that I purchased is insufficient?. |
| Deleting | The policy is being deleted. | Wait for deletion to complete. |
| Deletion failed | The policy failed to be deleted. | Try again later. See Delete an anti-ransomware policy. |
| Recovering | Database data is being restored. | Wait for the restore to complete. |
| Backup in progress | Database data is being backed up. | Wait for the backup to complete. |
Troubleshoot failed backup tasks
View failed backup tasks
Log on to the Security Center console. In the top navigation bar, select the region of the asset: China or Outside China.
In the left-side navigation pane, choose Protection Configuration > Host Protection > Anti-ransomware.
In the upper-right corner of the Anti-ransomware page, click Backup Tasks.
In the Backup Tasks panel, click the Database Backup Task tab and select your region. Use the search function to add a Status filter, select Failed from the drop-down list, and click
.Find the backup task and click
in the Status column to view the failure details.
Error codes and solutions
| Client error code | Error detail | Cause | Solution |
|---|---|---|---|
CLIENT_CONNECTION_ERROR | Backup failed. | The anti-ransomware agent for the database is offline. | Method 1: Restart the agent Note You must first disable the client protection feature before restarting the agent using the steps below. Linux: Run Windows (UI): Open the Services page, right-click Dbackup3 Agent, and select Restart. Windows (command): Run Method 2: Reinstall the agent through the Security Center console. See Manage an anti-ransomware policy. |