If your Database anti-ransomware policy or a backup task has an abnormal status in the Security Center console, such as Wrong Account Password, Initialization Failed, or Excess Is Automatically Closed, this topic explains how to identify the cause and resolve the issue.
Prerequisites
Your database is protected by an anti-ransomware policy. For more information, see Create a protection policy.
Troubleshoot an abnormal anti-ransomware policy status
Check the cause of an abnormal policy status
Log on to the Security Center console. In the left-side navigation pane, choose . In the upper-left corner of the console, select the region where your asset is located: Chinese Mainland or Outside Chinese Mainland.
On the Anti-ransomware for Databases tab, view the reason for the abnormal policy status in the protection policy list. Abnormal policy statuses include Wrong Account Password, Deletion Failed, and Initializing. You can view the specific cause directly in the Policy Status column.
Resolve the issue based on the cause of the abnormal status.
For information about the causes and recommended solutions for abnormal policy statuses, see Policy status descriptions and solutions.
Policy status and solutions
Status | Description | Solution |
Wrong Account or Password | The database account or password is incorrect. | Enter the correct database account and password, and then re-enable the policy. |
Initializing | The environment is initializing. | Wait for the policy initialization to complete. |
Initialization Failed | The policy failed to initialize. | Reinstall the agent and then edit the policy. For more information, see Manually install the agent and Edit a protection policy. |
Enabling | The policy is being enabled. | Wait for the policy to be enabled. |
Enabled | The policy is enabled. | No action is required. |
Disabled | The policy is disabled. | No action is required. |
Disabling | The policy is being disabled. | Wait for the policy to be disabled. |
Automatically Disabled Due to Excessive Data | The anti-ransomware capacity is full. | Manually delete historical data to free up space or renew and upgrade your plan. For more information, see What do I do if my anti-ransomware data protection capacity is insufficient?. |
Deleting | The policy is being deleted. | Wait for the policy to be deleted. |
Deletion Failed | Failed to delete the policy. | Retry deleting the policy later. For more information, see Delete a protection policy. |
Restoring | Data is being restored. | Wait for the data restoration to complete. |
Backing Up | Data is being backed up. | Wait for the backup task to complete. |
Troubleshoot an abnormal backup task status
Check the cause of a failed backup task
Log on to the Security Center console.
In the left-side navigation pane, choose . In the upper-left corner of the console, select the region where your asset is located: Chinese Mainland or Outside Chinese Mainland.
In the upper-right corner of the Anti-ransomware page, click Backup Tasks.
In the Backup Tasks panel, click the Database Backup Task tab, select a region, and then Add a filter condition to set Status to Failed, and click the
icon.Click the
icon in the Status column for the target backup task to view the reason for the failure.
Causes and solutions for backup failures
Agent error code | Error details | Cause | Solution |
CLIENT_CONNECTION_ERROR | Backup failed. | The backup failed because the Database anti-ransomware agent is offline. |
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