Troubleshoot the issues causing the abnormal status of an anti-ransomware policy for a database - Security Center

If you create an anti-ransomware policy for your database and the status of the anti-ransomware policy is abnormal in the Security Center console, you can troubleshoot the issues causing the abnormal status by following the instructions that are provided in this topic. The abnormal status includes Wrong account password, Initializing, initialization failed and Excess is automatically closed.

Prerequisites

An anti-ransomware policy is created for your database. For more information, see Create an anti-ransomware policy

Procedure

Log on to the Security Center console. In the top navigation bar, select the region of the asset that you want to manage. You can select China or Outside China.In the left-side navigation pane, choose Protection Configuration > Host Protection > Anti-ransomware.
On the Database extortion virus protection tab, view the causes of the abnormal status of the anti-ransomware policy.
Troubleshoot the issues based on the causes.
For more information about the causes and solutions, see the "Policy states" section of this topic.

Policy states

State	Description	Solution
Wrong account password	The username or password of your database is invalid.	Enter the correct username and password of your database. Then, enable the anti-ransomware policy again.
Initializing	The anti-ransomware policy is being initialized.	Wait until the anti-ransomware policy is initialized.
initialization failed	The anti-ransomware policy failed to be initialized.	Reinstall the anti-ransomware agent. Then, edit the anti-ransomware policy. For more information about how to install the anti-ransomware agent, see Manually install the anti-ransomware agent. For more information about how to edit an anti-ransomware policy, see Edit an anti-ransomware policy.
Enabling	The anti-ransomware policy is being enabled.	Wait until the anti-ransomware policy is enabled.
Enabled	The anti-ransomware policy is enabled.	None.
Discontinued	The anti-ransomware policy is disabled.	None.
Disabling	The anti-ransomware policy is being disabled.	Wait until the anti-ransomware policy is disabled.
Excess is automatically closed	The anti-ransomware capacity is insufficient.	Manually delete historical data to release capacity or purchase additional anti-ransomware capacity. For more information, see What do I do if the anti-ransomware capacity that I purchased is insufficient?.
Deleting	The anti-ransomware policy is being deleted.	Wait until the anti-ransomware policy is deleted.
Deletion failed	The anti-ransomware policy failed to be deleted.	Try again later. For more information about how to delete an anti-ransomware policy, see Delete an anti-ransomware policy.
Recovering	The data in your database is being restored.	Wait until the data in your database is restored.
Backup in progress	The data in your database is being backed up.	Wait until the data in your database is backed up.