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Serverless App Engine:How do I resolve common issues that are related to pods?

Last Updated:Jun 17, 2025

This topic describes troubleshooting of pod issues for applications running on Serverless App Engine (SAE).

ImagePullBackOff

This error occurs when SAE cannot retrieve the container image within a pod.

Possible causes:

  • The image name is incorrect, such as a misspelling, or the image does not exist.

  • The image tag is incorrect, such as a misspelling, or the tag does not exist.

  • The image is in a private repository.

Solutions:

  • Verify and correct the image name and tag.

  • Upload the image to an Alibaba Cloud image repository. For more information, see the referenced document.

CrashLoopBackOff

This error indicates a container in the pod has failed to start.

Possible causes:

  • An application errors preventing container startup.

  • The container configurations are invalid.

  • The liveness probe has failed repeatedly.

Solutions:

Check real-time logs and events to determine the cause of the failure and adjust the relevant configurations accordingly.

A pod is not ready

A pod that is running but not ready indicates a failed readiness probe.

Possible causes:

A failed readiness probe means the pod is not connected to the service, and no traffic is being forwarded to the instance.

Solutions:

Access the webshell and execute the custom readiness probe command to verify the pod's functionality. If the pod is not functioning as expected, analyze the causes using real-time logs or events.