1. What you can do in the Admin console
The Qwen Work Admin console is where you manage organization members, subscriptions, credits, and organization capabilities. Depending on your role and organization status, the navigation may include the following features:
Section | Feature | What it is for | User guide |
Subscription | Subscription | View plans and credits, purchase seats or credit packs, renew, manage orders, and request invoices | |
Team | Members | Invite members, assign roles and seats, review requests, and maintain tags and remarks | |
Team | Credits | View organization credits and packages, and set organization and member allowances | |
Capabilities | Skills | Manage organization skills, control marketplace access, and review member submissions | |
Capabilities | Kits | Manage organization kits, control marketplace access, and review member submissions | |
Capabilities | Connectors | Manage organization-owned connectors, enable or disable them, and review member submissions | |
Settings | Organization settings | Change the organization name and contact email, copy the organization ID, and manage privacy mode | |
Settings | Single sign-on | Connect an enterprise identity provider so members can sign in with their corporate accounts |
2. Open the Admin console
Sign in to qwenwork.ai.
Switch to the organization you want to manage.
Open Admin from the account menu, or go directly to qwenwork.ai/admin.
The console opens on the Members page by default.
If Qwen Work reports that the current account or organization does not match the requested one, confirm the organization shown on the page and then either:
sign in with an account for the requested organization; or
continue with the organization that is currently signed in.
Before purchasing, inviting members, or changing SSO, verify the current organization so the change is not applied to the wrong workspace.
3. Admin roles
Organization super admin
A super admin has full organization management access and can usually:
manage subscriptions, orders, and payments;
manage members, roles, seats, and credit allowances;
manage organization skills, kits, and connectors;
change the organization contact email and privacy settings; and
configure single sign-on when the organization is eligible.
Team admin
A team admin is responsible for day-to-day member and capability management and can usually:
manage members and seats within their permission scope;
view credits and set member allowances;
manage skills, kits, and connectors; and
view and maintain basic organization information.
Team admins do not see Subscription or Single sign-on, and cannot change the organization contact email or privacy mode.
4. Why a menu item may be missing
The menu changes automatically based on your role, organization type, and organization configuration.
Missing feature | Common reason |
Subscription | You are not an organization super admin, or the current workspace is not an enterprise organization |
Single sign-on | You are not an organization super admin, or the organization already uses another bound organization identity method |
Seat requests or Pending approvals | The current workspace is not an enterprise organization |
Invitation links | The current workspace is not an enterprise organization, or it is already connected to a DingTalk directory |
Organization email or Privacy management | You are not an organization super admin, or the current workspace is not an enterprise organization |
If your account should have access but the menu is still missing, refresh the page and switch to the target organization again.
5. Recommended setup order
For a new organization, complete setup in this order:
In Organization settings, confirm the organization name and add a monitored contact email.
In Subscription, confirm the plan, total seats, and credit balance.
In Members, invite admins and members and assign the required seats.
In Credits, set organization and member allowances.
In Skills, Kits, and Connectors, define what organization capabilities members can access.
If corporate identity login is required, configure an identity provider in Single sign-on and submit it for review.
6. Common controls
Change the language
Use English or Chinese at the bottom of the navigation. The Admin console menu and page text switch to the selected language.
Return to Qwen Work
Select the Qwen Work logo in the upper-left corner, or select Back to Qwen Work at the bottom of the navigation.
Use the console on a small screen
On a narrow screen, select the menu button in the upper-left corner to open the Admin navigation. Select the backdrop, the close button, or another feature to close it.
Search, filter, and paginate
Lists such as members, skills, kits, and connectors support search or pagination. After changing a filter, wait for the list to reload. Before a bulk action, verify the current filter scope.
7. Important notes
Delete, remove, and void actions often cannot be undone. Verify the target before confirming.
Purchases, renewals, invoices, and payment methods open Alibaba Cloud pages. Allow your browser to open new windows.
Role, seat, allowance, privacy, and SSO changes affect other members. Follow your organization's approval process before making them.
If data fails to load, select Retry. If the issue continues, record the page, time, and error message before contacting support.