If your Alibaba Cloud account has an insufficient balance, your pay-as-you-go Managed Service for Prometheus bill may become overdue. When a bill is overdue, Managed Service for Prometheus continues to collect metric data from your instances for a 7-day grace period. After that, Managed Service for Prometheus stops collecting metric data, and your instances and data may be permanently released.
When a bill becomes overdue
A bill is marked overdue when both of the following conditions are met:
A payment attempt fails because your account balance is insufficient.
The payment is not manually settled by the end of the billing day.
How you are notified
On the same day a bill becomes overdue, Managed Service for Prometheus sends a notification through the following channels:
Email
Text message (SMS)
Internal message in the Alibaba Cloud console
Add funds to your Alibaba Cloud account and settle the overdue payment as soon as possible.
What happens after a bill becomes overdue
Overdue payments follow a three-stage lifecycle:
| Stage | Time frame | Service status | Action required |
|---|---|---|---|
| Active | Before overdue | Normal operation | None |
| Grace period | Days 1 through 7 after overdue | Managed Service for Prometheus continues to collect metric data from your instances. | Add funds and settle the overdue payment. Renewing your account within this period preserves all instances and data. |
| Service stopped | After day 7 | Managed Service for Prometheus stops collecting metric data. If no new data is received within the data retention period, your instances and data are released. | Add funds immediately to avoid permanent data loss. |
In summary, you have 7 days of continued metric data collection after a bill becomes overdue. After day 7, data collection stops, and if no data is received within the data retention period, your instances and data are permanently released.
Released resources and data cannot be recovered. Settle overdue payments within the 7-day grace period to avoid losing your monitoring data.