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    Drive and Photo Service:FAQ for the desktop client

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    Drive and Photo Service:FAQ for the desktop client

    Last Updated:Feb 28, 2026

    How do I fix the out-of-memory (OOM) error on Windows 7 32-bit?

    OOM error message

    A 32-bit system caps the virtual memory available to any single process at roughly 2 GB, regardless of how much physical RAM is installed. The desktop client can exceed this limit and crash with an OOM error.

    Memory limit on 32-bit system

    The best fix is to upgrade to a 64-bit version of Windows. A 64-bit system removes the 2 GB virtual memory cap, which is the most common cause of this error.

    If upgrading is not an option, increase the user-mode virtual address space on your current system:

    1. Open Command Prompt as an administrator and run the following command:

      bcdedit /set increaseuserva 4096

      The value is in megabytes. Set it based on your physical RAM:

      • 4 GB RAM: use 3072

      • 8 GB RAM or more: use 4096

      Running bcdedit command

    2. Restart your computer.

    3. Reinstall the client.

    To revert this change if it causes side effects with other applications, run:

    bcdedit /deletevalue increaseuserva
    Note

    The team continues to optimize memory usage in future iterations. However, because new features are added to the client, this issue may not be completely resolved.