Common issues and solutions for the Drive and Photo Service desktop client.
FAQ
OOM on 32-bit Windows 7
An out of memory (OOM) error crashes the render process. A dialog box appears with two options: Exit and Restart.
Cause
On a 32-bit system, an application's usable virtual memory is limited to approximately 2 GB, even with 8 GB of physical RAM.
Memory usage optimization is ongoing, but this issue may persist on 32-bit systems as new features are added.
Solutions
Solution 1 (Recommended)
Upgrade to a 64-bit version of Windows.
Solution 2
-
Open Command Prompt as administrator and run
bcdedit /set increaseuserva 3072. The value 3072 allocates 3 GB of virtual memory to applications. This is recommended for systems with 4 GB or more of RAM.
-
Restart your computer.
-
Reinstall the desktop client.
-
If this change causes issues with other applications, revert it by running:
bcdedit /deletevalue increaseuserva