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Drive and Photo Service:FAQ for the desktop client

Last Updated:Jul 30, 2025

This topic describes common issues and their solutions when you use Drive and Photo Service (Developer Edition).

FAQ

Windows 7 32-bit system OOM (out-of-memory)

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Cause

On a 32-bit system, the virtual memory is limited to approximately 2 GB, even if you have 8 GB of RAM.

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Note

We will continue to optimize memory usage in future iterations. However, because new features are added to the client, we cannot guarantee that this issue will be completely resolved.

Solutions

Solution 1 (recommended)

Use a 64-bit Windows system.

Solution 2
  1. Open Command Prompt as an administrator and enter the command bcdedit /set increaseuserva 4096. The value 4096 corresponds to 4 GB. If you have 4 GB of RAM, you can set the value to 3072. If you have 8 GB of RAM or more, you can set the value to 4096.

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  1. Restart your computer.

  2. Reinstall the client.

  3. If this change has side effects on other applications, you can run the following recovery command: bcdedit /deletevalue increaseuserva