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Object Storage Service:"The image file may be damaged" error occurs when accessing images uploaded to OSS

Last Updated:Oct 15, 2021

Challenge

After you upload an image to OSS, the following error occurs when you use the image processing feature of OSS to access the image.

<Code>ImageDamage</Code> 
<Message>The image file may be damaged.</Message>

If an output similar to the following one is returned, one of the solutions is applicable to your system kernel version:

Cause

The image is partially lost or damaged, and the image cannot be recognized or processed.

Solutions

If the error in this scenario occurs when you access an image, see the following operations for troubleshooting:

  1. Please download the picture to your local computer first and check whether it can be opened.
    • If you cannot open the image, it proves that there is a problem with the image itself and has nothing to do with OSS image processing. Please upload the image again.
    • If the image can be opened in a local image processor or browser, OSS reports an error after image processing. This is because the image browser will handle the damaged image accordingly. The OSS image service does not have this operation for the time being. You can use some image processing tools (such as the convert tool under Linux) to process images accordingly.
      • If there are no errors in the processing process, the image is normal and you can use OSS to perform operations.
      • If an error is reported in the processed image, there is a problem with the original image.
  2. See IMG limits to check whether the IMG limits are exceeded.
  3. Re-access the image, view the Request ID, and feed the Request ID back to Alibaba Cloud technical support query logs. For more information about how to obtain the request ID in OSS, see Obtain the request ID in OSS.

Applicable scope

  • OSS