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Problem description
After installing some programs in a Windows system, running the ossbrowser program is unresponsive.
Cause
Some programs will add environment variables of Windows system to support program running during installation, and some added environment variables affect the running of ossbrowser programs. For details, please refer to the case:
Note: It is normal to add environment variables when installing some programs. For example, installing Node.js running environment will automatically add node and npm environment variables.
Solution
Check the environment variables of the Windows system to check whether there is a variable whose name contains node. If it exists, try deleting this variable and rerun the ossbrowser program. This topic provides a specific case for your reference. For more information, see More information.
Note: Deleting variables from environment variables may cause some programs to fail to run properly. Before deleting, be sure to back up the variable name and variable value. If some programs cannot run normally after deletion, they can be restored by the backup variable name and variable value.
More information
this section mainly introduces the case of "the ossbrowser program cannot be run after installing the storage product program of other cloud vendors".
Background information
The ossbrowser program is installed in the computer of Windows 10 system first, and it can be used normally. Later, the storage product programs of other cloud vendors were installed. When the ossbrowser program was run again, the program did not respond. After uninstalling the storage product programs of other cloud vendors, the ossbrowser program still cannot run normally.
Troubleshooting process
The ossbrowser program has a built-in Node.js running environment. If the ossbrowser program cannot run, the environment variables and registry of the Windows 10 system will be checked first.
After comparative testing, it was found that after installing the storage product programs of other cloud vendors, a variable named
NODE_OPTIONSwas added to the environment variable.The newly added environment variables are related to Node and may affect the operation of ossbrowser programs. Record the variable name and variable value for backup, delete this variable, and try to rerun the ossbrowser program.
It is found that the ossbrowser program can run normally, and the storage product programs of other cloud vendors can also run normally without being affected.