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    Object Storage Service:FAQ

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    Object Storage Service:FAQ

    Last Updated:Dec 01, 2023

    This topic provides answers to some commonly asked questions about ossbrowser.

    What do I do if the "AccessDenied:You are forbidden to list buckets" error message appears when I use the AccessKey pair of an Alibaba Cloud account or RAM user to log on to ossbrowser?

    Cause: Your Alibaba Cloud account or RAM user does not have the permissions to access all buckets.

    Solution:

    • Grant the oss:ListBuckets permission to your Alibaba Cloud account or RAM user and then log on to ossbrowser. For more information, see Grant permissions to a RAM user.

    • If your Alibaba Cloud account or RAM user has the permissions to access only a specific bucket or a specific object in a bucket, set Preset OSS Path to the path of the object or bucket and set Region to the region in which the bucket is located. For more information, see Install and log on to ossbrowser.

    How do I increase the upload or download speed if I need to upload or download a large number of objects?

    Cause: By default, ossbrowser can run up to three upload or download tasks simultaneously/at the same time If you upload or download a large number of objects, the default setting affects the transfer speed.

    Solution: On the homepage of ossbrowser, click Settings in the top navigation bar. In the Settings dialog box, modify the values of the Upload tasks concurrent number and Download tasks concurrent number parameters. The maximum number of upload or download tasks that can be run simultaneously is determined by the hardware on which ossbrowser is installed. We recommend that you adjust and test the settings multiple times to optimize performance.times

    What do I do if I cannot run ossbrowser on macOS?

    You can resolve the issue by performing the following steps:

    1. Decompress the downloaded installation package.

    2. Copy the oss-browser.app to the application directory.

    3. Click the oss-browser icon in the Applications directory and click Open.

    What do I do if I receive an error message that indicates the developer cannot be verified when I install ossbrowser on a device that runs macOS?

    1. Choose Preferences > Security & Privacy.

    2. In the All apps downloaded from section, select App Store and identified developers.

    3. Click Open Anyway on the right side of "oss-browser" was blocked from opening because it is not from an identified developer.

    4. In the message that appears, click Open.

    What do I do if I cannot run ossbrowser after I install a piece of software on Windows?

    Cause: The software that you installed adds the NODE_OPTIONS=--max-http-header-size=value environment variable to Windows.

    Solution: Delete the NODE_OPTIONS=--max-http-header-size=value environment variable. The following procedure shows how to delete the environment variable on the 64-bit version of Windows 10:

    1. Open the Control Panel. Click System and Security. On the page that appears, click System.

    2. In the left-side navigation pane, click Advanced system settings.

    3. On the Advanced tab of the System Properties dialog box, click Environment Variables.

    4. In the User Variables list, select NODE_OPTIONS=--max-http-header-size=value and click Delete.

    5. Click OK.

      After you delete the environment variable, you can open ossbrowser.

    How do I enable the debugging mode?

    You can use one of the following methods to enable the debugging mode:

    • Method 1: Click the OSS Browser logo in the upper-left corner more than 10 consecutive times to go to the debugging panel.panel

    • Method 2: In the Settings dialog box, click Open debug to go to the debugging panel.method2

    What do I do if I cannot access ossbrowser due to network issues?

    Cause: Your proxy configuration is abnormal or the proxy cannot connect to the Internet. The following table describes how to view the proxy configuration in various operating systems.

    Operating system

    Method to view the proxy configuration

    Windows

    You can view the proxy configuration in the Internet Options dialog box.

    macOS

    You can view the proxy configuration in the System Preferences panel.

    Linux

    In the left-side navigation pane, choose System Settings > Network > Network Proxy.

    What do I do if the "Being added to the upload queue" message appears when I upload a .asar file?

    Cause: ossbrowser does not support .asar files.

    Does ossbrowser support MD5 verification?

    No, ossbrowser does not support MD5 verification. By default, ossbrowser uses CRC-64.

    Where are logs stored in ossbrowser?

    If you turn on Local log on the Settings page, you can collect operation logs. By default, only error logs are collected. Default log storage location in different operating systems:

    • Linux: ~/.config/oss-browser/log.log

    • macOS: ~/Library/Logs/oss-browser/log.log

    • Windows: %USERPROFILE%\AppData\Roaming\oss-browser\log.log

    Note

    If you want to collect common logs, turn on local info file log.