Overdue payments - Apsara File Storage NAS - Alibaba Cloud Documentation Center

This topic describes the causes of overdue payments in Apsara File Storage NAS and how the status of NAS changes when overdue payments occur.

View overdue payments

An overdue payment occurs due to one of the following reasons:

You have not purchased resource plans and your account balance is insufficient.
You have purchased resource plans. However, the resource plans do not have sufficient quota for your resource usage. In addition, your account balance is insufficient. For more information, see Why do I still have overdue payments after I purchase a resource plan?

An overdue payment results in the following service status changes:

General-purpose NAS file systems
- To ensure service continuity, you must settle overdue payments in 15 days.
- If you do not settle overdue payments in 15 days, NAS becomes unavailable. The data stored in your NAS file systems is retained. You are still charged for the storage space. Therefore, the overdue amount continues to increase. If you settle overdue payments in 22 days, NAS becomes available again.
- If you do not settle overdue payments in 22 days, Alibaba Cloud assumes that you no longer require NAS. Your data stored in General-purpose NAS file systems is deleted. You cannot restore deleted data. Before your data is deleted, you are still charged for the storage space. If you no longer require NAS, we recommend that you delete your General-purpose NAS file systems.
Extreme NAS file systems
- To ensure service continuity, you must settle overdue payments in 15 days.
- If you do not settle overdue payments in 15 days, Alibaba Cloud assumes that you no longer require NAS. Your data stored in Extreme NAS file systems is deleted. You cannot restore deleted data. If you no longer require NAS, we recommend that you delete your Extreme NAS file systems. Otherwise, you are still charged for the storage space of your NAS file systems.