This topic describes the causes of overdue payments in Apsara File Storage NAS and how the status of NAS changes when overdue payments occur.

View overdue payments

  1. Log on to the Billing Management console.
  2. On the Account Overview page, view overdue payments. View overdue payments

Causes of overdue payments

An overdue payment occurs due to one of the following reasons:

Impacts of overdue payments

An overdue payment results in the following service status changes:

  • General-purpose NAS file systems
    • To ensure service continuity, you must settle overdue payments in 15 days.
    • If you do not settle overdue payments in 15 days, NAS becomes unavailable. The data stored in your NAS file systems is retained. You are still charged for the storage space. Therefore, the overdue amount continues to increase. If you settle overdue payments in 22 days, NAS becomes available again.
    • If you do not settle overdue payments in 22 days, Alibaba Cloud assumes that you no longer require NAS. Your data stored in General-purpose NAS file systems is deleted. You cannot restore deleted data. Before your data is deleted, you are still charged for the storage space. If you no longer require NAS, we recommend that you delete your NAS file systems or delete the data stored in NAS file systems.
  • Extreme NAS file systems
    • To ensure service continuity, you must settle overdue payments in 15 days.
    • If you do not settle overdue payments in 15 days, Alibaba Cloud assumes that you no longer require NAS. Your data stored in Extreme NAS file systems is deleted. You cannot restore deleted data. If you no longer require NAS, we recommend that you delete your NAS file systems. Otherwise, you are still charged for the storage space of your NAS file systems.