GetWorkTaskSummary - Managed Security Service - Alibaba Cloud Documentation Center

Retrieves statistics for frontline tickets.

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RAM authorization

The table below describes the authorization required to call this API. You can define it in a Resource Access Management (RAM) policy. The table's columns are detailed below:

Action: The actions can be used in the Action element of RAM permission policy statements to grant permissions to perform the operation.
API: The API that you can call to perform the action.
Access level: The predefined level of access granted for each API. Valid values: create, list, get, update, and delete.
Resource type: The type of the resource that supports authorization to perform the action. It indicates if the action supports resource-level permission. The specified resource must be compatible with the action. Otherwise, the policy will be ineffective.
- For APIs with resource-level permissions, required resource types are marked with an asterisk (*). Specify the corresponding Alibaba Cloud Resource Name (ARN) in the Resource element of the policy.
- For APIs without resource-level permissions, it is shown as All Resources. Use an asterisk (*) in the Resource element of the policy.
Condition key: The condition keys defined by the service. The key allows for granular control, applying to either actions alone or actions associated with specific resources. In addition to service-specific condition keys, Alibaba Cloud provides a set of common condition keys applicable across all RAM-supported services.
Dependent action: The dependent actions required to run the action. To complete the action, the RAM user or the RAM role must have the permissions to perform all dependent actions.

Action

Access level

Resource type

Condition key

Dependent action

yundun-mss:GetWorkTaskSummary

get

*All Resource

*

None

Request parameters

Parameter	Type	Required	Description	Example
DateType	string	Yes	The time filter type. Supports filtering by last 7 days, last 30 days, last half year, custom range, and other options. Valid values: oneYear : last year. month : last 30 days. halfYear : last half year. customize : custom.	month
StartDate	integer	Yes	The start time.	1729478485000
EndDate	integer	Yes	The end time.	1732156885986
SuspEventSource	string	No	The alert event source.	该字段暂时未用，有问题请联系管理员

Response elements

Element	Type	Description	Example
	object	The response.
Data	object	The data returned by the operation.
WorkTaskCount	integer	The number of service responses.	10
WorkTaskGrowthRate	string	The year-over-year growth rate of service responses.	20
DealAverageDuration	integer	The average response time (in minutes).	60
DealAverageDurationGrowthRate	string	The year-over-year growth rate of the average response time.	20
WorkTaskDealRate	string	The issue closure rate.	90
WorkTaskDealRateGrowthRate	string	The year-over-year change in the issue closure rate.	20
DealWorkTaskCount	integer	The number of responded tickets.	100
DealWorkTaskCountRate	string	The year-over-year change in the number of responded tickets.	20
RequestId	string	The request ID.	EF801DD1-D934-51B3-92D4-776CE17B184F
Code	string	The response code.	OK
Message	string	The message returned for the result.	Successful!
HttpStatusCode	integer	The HTTP status code.	200
Success	boolean	Indicates whether the call was successful. Valid values: true: The call was successful. false: The call failed.	true

Examples

Success response

JSON format

{
  "Data": {
    "WorkTaskCount": 10,
    "WorkTaskGrowthRate": "20",
    "DealAverageDuration": 60,
    "DealAverageDurationGrowthRate": "20",
    "WorkTaskDealRate": "90",
    "WorkTaskDealRateGrowthRate": "20",
    "DealWorkTaskCount": 100,
    "DealWorkTaskCountRate": "20"
  },
  "RequestId": "EF801DD1-D934-51B3-92D4-776CE17B184F",
  "Code": "OK",
  "Message": "Successful!",
  "HttpStatusCode": 200,
  "Success": true
}

Error codes

See Error Codes for a complete list.

Release notes

See Release Notes for a complete list.