Processes a service ticket.
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RAM authorization
Request parameters
|
Parameter |
Type |
Required |
Description |
Example |
| Id |
integer |
Yes |
The ticket ID. |
23172 |
| WorkOrderName |
string |
Yes |
The ticket name. |
安全产品配置问题与超量提醒 |
| WorkOrderStatus |
string |
No |
The ticket status. Valid values:
|
PROCESSED |
| Operator |
string |
Yes |
The operator. |
396120 |
| OperateType |
string |
Yes |
The operation type. Valid values:
|
PROCESSED |
| OperateRemark |
string |
Yes |
The operation remarks. |
处理完成 |
| ForwardOwnerId |
string |
No |
The forward recipient. |
405639 |
| UpgradeOwnerId |
string |
No |
The upgrade recipient. |
336333 |
| IsAttachment |
string |
No |
Specifies whether an attachment is required. Valid values:
|
Y |
| IsWorkOrderNotify |
string |
No |
The ticket notification. Valid values:
|
Y |
| AttachmentName |
string |
No |
The attachment name. |
bbaa133c-0ac2-489f-9fc8-39f91c2e770c_20230301-20240403-服务工单列表.xlsx |
| StartTime |
integer |
No |
The start time. |
2024-04-02 00:00:00 |
| EndTime |
integer |
No |
The end time. |
2024-04-14 00:00:00 |
| NotifyId |
integer |
No |
The notification ID. |
10 |
| WorkOrderDetail |
string |
No |
The ticket details. |
{"questionDetail":"测试工单","answerDetail":""} |
Response elements
|
Element |
Type |
Description |
Example |
|
object |
The response. |
||
| RequestId |
string |
The request ID. |
ED520610-6231-5D80-BADD-A8CDC7BBC809 |
| Code |
string |
The response code. |
200 |
| Message |
string |
The message returned for the result. |
successful |
| HttpStatusCode |
integer |
The HTTP status code. |
200 |
| Success |
boolean |
Indicates whether the call was successful.
|
true |
Examples
Success response
JSON format
{
"RequestId": "ED520610-6231-5D80-BADD-A8CDC7BBC809",
"Code": "200",
"Message": "successful",
"HttpStatusCode": 200,
"Success": true
}
Error codes
See Error Codes for a complete list.
Release notes
See Release Notes for a complete list.