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    Managed Security Service:CreateServiceWorkOrder

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    Managed Security Service:CreateServiceWorkOrder

    Last Updated:Sep 09, 2026

    Creates a service ticket.

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    RAM authorization

    The table below describes the authorization required to call this API. You can define it in a Resource Access Management (RAM) policy. The table's columns are detailed below:

    • Action: The actions can be used in the Action element of RAM permission policy statements to grant permissions to perform the operation.

    • API: The API that you can call to perform the action.

    • Access level: The predefined level of access granted for each API. Valid values: create, list, get, update, and delete.

    • Resource type: The type of the resource that supports authorization to perform the action. It indicates if the action supports resource-level permission. The specified resource must be compatible with the action. Otherwise, the policy will be ineffective.

      • For APIs with resource-level permissions, required resource types are marked with an asterisk (*). Specify the corresponding Alibaba Cloud Resource Name (ARN) in the Resource element of the policy.

      • For APIs without resource-level permissions, it is shown as All Resources. Use an asterisk (*) in the Resource element of the policy.

    • Condition key: The condition keys defined by the service. The key allows for granular control, applying to either actions alone or actions associated with specific resources. In addition to service-specific condition keys, Alibaba Cloud provides a set of common condition keys applicable across all RAM-supported services.

    • Dependent action: The dependent actions required to run the action. To complete the action, the RAM user or the RAM role must have the permissions to perform all dependent actions.

    Action

    Access level

    Resource type

    Condition key

    Dependent action

    yundun-mss:CreateServiceWorkOrder

    create

    *All Resource

    *

    		 None None

    Request parameters

    Parameter

    Type

    Required

    Description

    Example
    WorkOrderName

    string

    Yes

    The name of the ticket.

    安全月报交付任务
    WorkOrderType

    string

    Yes

    The type of the ticket.

    Valid values:

    • YEAR_MEETING :

      annual meeting.

    • SYSTEM_VULNERABILITY_SCAN :

      scanner vulnerability scan.

    • RISK_BRIEFING :

      risk briefing.

    • SUMMARY_REPORT :

      summary report.

    • DING_TALK_CUSTOMER :

      DingTalk customer consultation.

    • MONTH_REPORT :

      monthly report.

    • YEAR_REPORT :

      annual report.

    • OTHER_REPORTS :

      other reports.

    • PLATFORM_VULNERABILITY_MONITOR :

      vulnerability inspection and monitoring.

    • PROJECT_PLAN :

      project plan.

    • PROJECT_SUMMARY_MEETING :

      project summary meeting.

    • SYSTEM_SECURITY_ACCESS :

      security assessment.

    • PROJECT_QUARTERLY_MEETING :

      project quarterly meeting.

    • LARGE_SCREEN :

      security dashboard.

    • USER_SURVEY :

      user survey.

    • CUSTOMER_VIEW :

      customer follow-up.

    • MANUAL :

      manual operation.

    • RISK_NOTIFY :

      risk notification.

    • QUARTERLY_REPORT :

      quarterly report.

    • YUNDUN_VULNERABILITY_SCAN :

      Security Center vulnerability scan.

    • PROJECT_LAUNCH_MEETING :

      project launch meeting.

    MONTH_REPORT
    WorkOrderSource

    string

    Yes

    The source of the ticket.

    工单迁移
    WorkOrderStatus

    string

    Yes

    The status of the ticket.

    Valid values:

    • UNPROCESSED :

      pending.

    • PROCESSING :

      processing.

    • BACK :

      returned.

    • PROCESSED :

      completed.

    • INVALID :

      false positive.

    • IGNORED :

      ignored.

    UNPROCESSED
    CustomerId

    string

    Yes

    The ID of the customer.

    1477832102462645
    StartTime

    integer

    Yes

    The start time.

    1734788109000
    Operator

    string

    Yes

    The operator.

    426556
    OperateType

    string

    Yes

    The type of the operation.

    CREATE
    OperateRemark

    string

    Yes

    The remarks for the operation.

    新建
    WorkOrderDetail

    string

    Yes

    The details of the ticket.

    {"questionDetail":"测试工单","answerDetail":""}
    DurationDay

    string

    Yes

    The duration in days.

    5
    IsAttachment

    string

    Yes

    The attachment requirement.

    Valid values:

    • Y :

      yes.

    • N :

      no.

    Y
    IsWorkOrderNotify

    string

    Yes

    Specifies whether a reminder notification is required.

    Valid values:

    • Y :

      yes.

    • N :

      no.

    Y
    NotifyDay

    string

    No

    The number of days in advance to send a reminder notification.

    5
    Creator

    string

    Yes

    The creator of the ticket.

    426556
    NotifyId

    integer

    No

    The ID of the notification.

    10
    IsMilestone

    string

    No

    Specifies whether this is a milestone.

    Valid values:

    • Y :

      yes.

    • N :

      no.

    Y
    Priority

    integer

    No

    Response elements

    Element

    Type

    Description

    Example

    object

    The response.

    Data

    object

    The data returned by the operation.

    Id

    integer

    The primary key.

    1978941
    CreateTime

    integer

    The creation time.

    1734788109000
    WorkOrderName

    string

    The name of the ticket.

    安全月报交付任务
    WorkOrderType

    string

    The type of the ticket.

    MONTH_REPORT
    WorkOrderSource

    string

    The source of the ticket.

    工单迁移
    CustomerId

    string

    The ID of the customer.

    1477832102462645
    StartTime

    integer

    The start time.

    1734788109000
    EndTime

    integer

    The end time.

    1734788109000
    CompleteTime

    integer

    The completion time.

    1734788109000
    WorkOrderStatus

    string

    The status of the ticket.

    UNPROCESSED
    OwnerId

    string

    The owner.

    426556
    WorkOrderDetail

    string

    The details of the ticket.

    {"questionDetail":"测试工单","answerDetail":""}

    Creator

    string

    The creator of the ticket.

    426556
    RequestId

    string

    The request ID.

    7DC44321-7AAE-51CD-8E5F-CEB968569042
    Code

    string

    The status code of the operation.

    200
    Message

    string

    The message returned for the result.

    successful
    HttpStatusCode

    integer

    The HTTP status code.

    200
    Success

    boolean

    Indicates whether the call was successful. Valid values:

    • true: The call was successful.

    • false: The call failed.

    true

    Examples

    Success response

    JSON format

    {
  "Data": {
    "Id": 1978941,
    "CreateTime": 1734788109000,
    "WorkOrderName": "安全月报交付任务",
    "WorkOrderType": "MONTH_REPORT",
    "WorkOrderSource": "工单迁移",
    "CustomerId": "1477832102462645",
    "StartTime": 1734788109000,
    "EndTime": 1734788109000,
    "CompleteTime": 1734788109000,
    "WorkOrderStatus": "UNPROCESSED",
    "OwnerId": "426556",
    "WorkOrderDetail": "{\"questionDetail\":\"测试工单\",\"answerDetail\":\"\"}\n",
    "Creator": "426556"
  },
  "RequestId": "7DC44321-7AAE-51CD-8E5F-CEB968569042",
  "Code": "200",
  "Message": "successful",
  "HttpStatusCode": 200,
  "Success": true
}

    Error codes

    See Error Codes for a complete list.

    Release notes

    See Release Notes for a complete list.