If your Alibaba Cloud account has an overdue payment, KVCacheStore may be suspended. To prevent service interruptions and data release, understand the service states and data retention period for overdue payments and add funds to your account promptly.
Service suspension
An overdue payment may cause service suspension. After you receive an overdue payment reminder or notification, add funds to your account promptly to prevent service interruptions.
The state of KVCacheStore changes as follows after your account has an overdue payment:
-
If you settle the overdue payment within 15 days, your service will not be suspended.
-
If the payment remains overdue for more than 15 days, Alibaba Cloud suspends KVCacheStore. The data in the KVCacheStore is retained, and no new fees are incurred during the suspension.
-
If you settle the overdue payment within 15 days after suspension, KVCacheStore resumes automatically.
-
If you do not settle the overdue payment within 15 days after suspension, you are deemed to have voluntarily abandoned the KVCacheStore service. Alibaba Cloud terminates KVCacheStore and releases its data. Released data cannot be recovered.
View overdue payments
Go to the Expenses and Costs console to view the overdue amount. If your account has an overdue payment, add funds promptly.