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    IoT Platform:Refund Instructions

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    IoT Platform:Refund Instructions

    Last Updated:Jun 17, 2026

    Understand the rules, methods, and refund flow for subscription-based resource plans on IoT Platform.

    Background information

    IoT Platform manages and operates devices through instances. For more information, see Instance Overview. For billing details, see Billing Overview.

    Refund Notes

    • Before you request a refund, make sure you understand the refund rules and restrictions. For more information, see Unsubscription Rules.

    • The new public instance of IoT Platform is free of charge. The old public instance uses the pay-as-you-go billing method and does not support refunds.

      If you no longer use the old public instance, you can disable the associated devices. After all devices are disabled, the instance stops incurring charges. For more information, see Disable Devices.

    • When you receive a refund for a subscription-based enterprise instance, the instance is immediately released, and all associated data is permanently deleted and cannot be recovered.

    Refund Methods

    To unsubscribe from purchased instance resources, submit a ticket.

    Refund Flow

    • Only the actual amount that you paid for an order is refundable. The amount that is offset by discounts provided by coupons is not refundable.

      • The refund is returned to the account that paid the order. The following table shows the destinations of refunds that correspond to different payment methods:

        Payment Method

        Refund Flow After Unsubscription

        Credit Card

        If you request a refund within five months (150 days) of payment, the amount will be credited back to your credit card account.

        Requests made after five months will result in a refund to your Alibaba Cloud account.

        PayPal

        Refunds requested within six months (180 days) of payment will be returned to your PayPal account.

        After six months, refunds will be credited to your Alibaba Cloud account.

        Paytm

        Refunds requested within one year (365 days) of payment will be returned to your Paytm account.

        Requests made after one year will be credited to your Alibaba Cloud account.

        Available Balance in Your Alibaba Cloud Account

        The refund will be processed as available balance in your Alibaba Cloud account.

      • If the refund fails to be returned to the account that paid the order, the refund is returned to your Alibaba Cloud account.

    • You can receive the refund in 30 business days.

    Related Issues

    For common issues during the refund process, see the Unsubscription FAQ.