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Intelligent Media Services:TakeoverAIAgentCall

Last Updated:Jan 14, 2026

Hands off a conversation to a human agent.

Debugging

You can run this interface directly in OpenAPI Explorer, saving you the trouble of calculating signatures. After running successfully, OpenAPI Explorer can automatically generate SDK code samples.

Authorization information

The following table shows the authorization information corresponding to the API. The authorization information can be used in the Action policy element to grant a RAM user or RAM role the permissions to call this API operation. Description:

  • Operation: the value that you can use in the Action element to specify the operation on a resource.
  • Access level: the access level of each operation. The levels are read, write, and list.
  • Resource type: the type of the resource on which you can authorize the RAM user or the RAM role to perform the operation. Take note of the following items:
    • For mandatory resource types, indicate with a prefix of * .
    • If the permissions cannot be granted at the resource level, All Resources is used in the Resource type column of the operation.
  • Condition Key: the condition key that is defined by the cloud service.
  • Associated operation: other operations that the RAM user or the RAM role must have permissions to perform to complete the operation. To complete the operation, the RAM user or the RAM role must have the permissions to perform the associated operations.
OperationAccess levelResource typeCondition keyAssociated operation
ice:TakeoverAIAgentCallnone
*All Resources
*
    none
none

Request parameters

ParameterTypeRequiredDescriptionExample
InstanceIdstringNo

The ID of the AI agent that will be taken over.

39f8e0bc005e4f309379701645f4****
HumanAgentUserIdstringNo

The ID of the human agent that will take over the AI agent (UserId in ARTC). If you do not specify this parameter, it is automatically generated and returned.

uid2
RequireTokenbooleanNo

Specifies whether to return the ARTC token. Default value: false.

false

Response parameters

ParameterTypeDescriptionExample
object

Schema of Response

RequestIdstring

The ID of the request.

******3B-0E1A-586A-AC29-742247******
ChannelIdstring

The ID of the ARTC channel.

70f22d5784194938a7e387052f2b3208
HumanAgentUserIdstring

The ID of the human agent.

uid2
Tokenstring

The ARTC token.

eyJhcHBpZCI6ICIxMjM0MTIzNxxxxx

Examples

Sample success responses

JSONformat

{
  "RequestId": "******3B-0E1A-586A-AC29-742247******",
  "ChannelId": "70f22d5784194938a7e387052f2b3208",
  "HumanAgentUserId": "uid2",
  "Token": "eyJhcHBpZCI6ICIxMjM0MTIzNxxxxx"
}

Error codes

For a list of error codes, visit the Service error codes.