Identity as a Service (IDaaS) has launched version 2.0 with significant changes to its technical architecture, product positioning, and billing model. Version 2.0 is not backward-compatible with legacy 1.x instances, and no automatic upgrade or migration tool is available.
Use this page to identify your edition and determine your next steps.
Some less common features in 1.x are not available in version 2.0. Review the feature comparison before switching.
Timeline
| Date | Event |
|---|---|
| March 2022 | Version 2.0 launched for public preview. The purchase entry point switched to the new version. The purchase entry point for the legacy version was closed by default. Existing 1.x customers can still purchase, upgrade, or renew. |
| September 2022 | Version 2.0 became generally available, with continuous updates. |
| Service discontinuation (date TBD) | The 1.x Standard Edition will be discontinued. The Enterprise Edition is not affected. If the features or migration schedule of the new version do not meet your business needs, contact us. Before discontinuation, the IDaaS team will notify you by text message and email with enough lead time to complete migration without disrupting your services. |
Change plans by edition
Free Edition customers
The validity period for legacy 1.x Free Edition instances has been adjusted to three months. Instances are automatically released upon expiration.
To keep your Free Edition instance active, renew it in the console one month before it expires. Each renewal extends the instance by three months. The final renewal date is December 30, 2025. After this date, all legacy Free Edition instances will be released automatically.
To upgrade a legacy Free Edition instance to the Standard Edition, contact the IDaaS team first. Attempting to upgrade without doing so will block the purchase or upgrade process.
The new version offers more features in its Free tier. To switch, activate the new version for free.
Standard Edition customers
| Scenario | Details | Next steps |
|---|---|---|
| Switch to the new version | The new version is generally available with continuous improvements. | Review the feature comparison, then activate the new version. |
| Purchase a new legacy instance | Available only for customers who already have a legacy instance. | Contact the IDaaS team to arrange a special purchase. |
| Renew your legacy instance | Legacy instances are being gradually unpublished but can still be renewed. Plan to migrate before the Standard Edition is discontinued. | Renew in the console. |
| Upgrade your legacy instance | Existing instances can still be upgraded (for example, increasing the user count from 100 to 300). | Upgrade in the console. |
| Discontinue your service | If the new version does not meet your requirements and you no longer need IDaaS, you can request a prorated refund. | Submit a ticket. The IDaaS team will work with after-sales support to process a refund for the unused portion of your service period. |
Service continuity for 1.x Standard Edition
While the Standard Edition is being phased out, the existing service remains fully supported:
The Service-Level Agreement (SLA) remains unchanged.
After-sales support requests continue to be handled.
Security patches and fixes for major bugs will be released as needed.
Enterprise Edition customers
Existing Enterprise Edition instances are not affected by this transition. Continue using your instance without any time limit. The IDaaS team continues to provide full support for Enterprise Edition instances.