This topic describes the reasons why overdue payments occur in your account and how the status of Hybrid Backup Recovery (HBR) changes after your account is in arrears.

Warning You are notified if your services are at risk of being suspended due to an overdue payment. To ensure service continuity, renew Hybrid Backup Recovery (HBR) at the earliest opportunity.

Causes

If your account balance is insufficient and you continue to use Hybrid Backup Recovery (HBR) paid services, an overdue payment occurs in your account.

Service status after your account is in arrears

If an overdue payment occurs in your account, take note of the information as described in the following table.

Days in arrears Service status
Less than 1 day
  • You can continue to use Hybrid Backup Recovery (HBR).
  • If you add funds to your Alibaba Cloud account within 1 day, HBR is not suspended.
More than 1 day but less than 15 days
  • Hybrid Backup Recovery (HBR) is automatically suspended. HBR retains the backup data. You are charged for the storage space that is occupied by the backup data.
  • If you add funds to your Alibaba Cloud account within 15 days, HBR is automatically resumed.
More than 15 days
  • If you fail to pay for all overdue bills within 15 days, you can no longer use Hybrid Backup Recovery (HBR). The storage space is released and the license is revoked. Backup data in the storage space is deleted and the deleted data cannot be restored. In this case, you are charged for the storage space that is occupied by backup data before the backup data is deleted. If you no longer use HBR, we recommend that you delete all backup data.
  • Alibaba Cloud sends you notifications by using SMS messages and emails before Alibaba Cloud releases your storage space and revokes your license.

Impact on data migration from VMware virtual machines to ECS instances

You can continue to use HBR to migrate data from VMware virtual machines (VMs) to Elastic Compute Service (ECS) instances within the first hour after an overdue payment occurs. If you fail to pay for all overdue bills within 1 hour, all migration jobs fail after this period elapses. To resume migration, you must renew HBR. Alibaba Cloud applies the same polices to overdue payments for ECS instances to which VM data is migrated as common ECS instances.