This topic describes how to collect logs and diagnose the network issues of VMware virtual machine (VM) backup clients. You can collect logs regardless of whether you have logged on to the Hybrid Backup Recovery (HBR) gateway or not.

Prerequisites

The preparations for VMware VM backup are completed. For more information, see Prepare for data backup.

Background information

  • You can use the log collection feature to collect the logs of VMware VM backup clients. You can analyze the logs to identify issues. This feature improves the operations and maintenance efficiency.
  • You can use the network diagnosis feature to check network connections in real time and identify and fix network issues at the earliest opportunity.

Collect the logs of a VMware VM backup client

You can collect the logs of a backup client, regardless of whether you have logged on to the HBR gateway or not.

  • Collect logs when you have not logged on to the HBR gateway

    To collect the logs of a backup client when you have not logged on to the HBR gateway, perform the following steps:

    1. Open a browser, enter the logon address of the backup client http://hostname:8011 in the address bar, and then press Enter.
    2. In the upper-left corner of the logon page, click Diagnose.
    3. In the dialog box that appears, choose Collect Logs > Download Logs.
  • Collect logs when you have logged on to the HBR gateway

    To collect the logs of a backup client when you have logged on to the HBR gateway, perform the following steps:

    1. In the upper-right corner of the logon page, click the diagnose icon next to admin, and select Diagnose from the shortcut menu.
    2. In the dialog box that appears, choose Collect Logs > Download Logs.

Diagnose the network issues of a VMware VM backup client

You can diagnose the network issues of a backup client, regardless of whether you have logged on to the HBR gateway or not.

  • Diagnose network issues when you have not logged on to the HBR gateway

    To diagnose the network issues of a backup client when you have not logged on to the HBR gateway, perform the following steps:

    1. Open a browser, enter the logon address of the backup client http://hostname:8011 in the address bar, and then press Enter.
    2. In the upper-left corner of the logon page, click Diagnose.
    3. In the dialog box that appears, choose Network Diagnosis > Start Detection.
  • Diagnose network issues when you have logged on to the HBR gateway

    To diagnose the network issues of a backup client when you have logged on to the HBR gateway, perform the following steps:

    1. In the upper-right corner of the logon page, click the diagnose icon next to admin, and select Diagnose from the shortcut menu.
    2. In the dialog box that appears, choose Network Diagnosis > Start Detection.