Collect logs of VMware backup and disaster recovery - Cloud Backup

This topic describes how to collect logs from a VMware virtual machine (VM) backup client and diagnose network issues, regardless of whether you have logged on to the Cloud Backup gateway.

Prerequisites

A VMware VM backup environment is established. For more information, see Before you begin (on-premises VMware).

Background information

You can use the log collection feature to collect logs of VMware VM backup clients. You can then analyze the logs to quickly locate issues. This feature improves the operations and O&M efficiency.
You can use the network diagnosis feature to check network connections in real time and identify and identify and fix network issues at the earliest opportunity.

Important

For information about how to view the default installation path and logs of a Cloud Backup client in scenarios such as on-premises NAS backup, Elastic Compute Service (ECS) file backup, and on-premises file backup, see Where do I view the default installation path and logs of a Cloud Backup client?

Collect the logs of a VMware VM backup client

You can collect the logs of a backup client, regardless of whether you have logged on to the Cloud Backup gateway.

Collect logs when you have not logged on to the Cloud Backup gateway
To collect the logs of a backup client when you have not logged on to the Cloud Backup gateway, perform the following steps:
1. Open a browser, enter the logon address of the backup client http://hostname:8011 in the address bar, and then press Enter.
2. In the upper-left corner of the logon page, click Diagnose.
3. In the dialog box that appears, choose Collect Logs > Download Logs.
Collect logs when you have logged on to the Cloud Backup gateway
To collect the logs of a backup client when you have logged on to the Cloud Backup gateway, perform the following steps:
1. In the upper-right corner of the logon page, click the icon next to admin, and then select Diagnose from the shortcut menu.
2. In the dialog box that appears, choose Collect Logs > Download Logs.

Diagnose the network issues of a VMware VM backup client

You can diagnose the network issues of a backup client, regardless of whether you have logged on to the Cloud Backup gateway.

Diagnose network issues when you have not logged on to the Cloud Backup gateway
To diagnose the network issues of a backup client when you have not logged on to the Cloud Backup gateway, perform the following steps:
1. Open a browser, enter the logon address of the backup client http://hostname:8011 in the address bar, and then press Enter.
2. In the upper-left corner of the logon page, click Diagnose.
3. In the dialog box that appears, choose Network Diagnosis > Start Detection.
Diagnose network issues when you have logged on to the Cloud Backup gateway
To diagnose the network issues of a backup client when you have logged on to the Cloud Backup gateway, perform the following steps:
1. In the upper-right corner of the logon page, click the icon next to admin, and select Diagnose from the shortcut menu.
2. In the dialog box that appears, choose Network Diagnosis > Start Detection.