This topic describes how to collect logs from a VMware virtual machine (VM) backup client and diagnose network issues when you have not logged on to the Cloud Backup gateway.
Prerequisites
A VMware VM backup environment is established. For more information, see Before you begin (on-premises VMware).
Background information
You can use the log collection feature to collect logs of VMware VM backup clients. You can then analyze the logs to quickly locate issues. This feature improves the operations and O&M efficiency.
You can use the network diagnosis feature to check network connections in real time and identify and fix network issues at the earliest opportunity.
For information about how to view the default installation path and logs of a Cloud Backup client in scenarios such as on-premises NAS backup, Elastic Compute Service (ECS) file backup, and on-premises file backup, see Where do I view the default installation path and logs of a Cloud Backup client?
Collect the logs of a VMware VM backup client
To collect the logs of a backup client when you have not logged on to the Cloud Backup gateway, perform the following steps:
Open a browser, enter the logon address of the on-premises client
http://IP address of the disaster recovery gateway:8011in the address bar, and then press Enter.In the upper-right corner of the logon page, click Diagnostic.
In the dialog box that appears, click Log collection and then click Download support-bundle to download the logs.
Diagnose the network issues of a VMware VM backup client
To diagnose the network issues of a backup client when you have not logged on to the Cloud Backup gateway, perform the following steps:
Open a browser, enter the logon address of the on-premises client
http://IP address of the disaster recovery gatewayIP:8011in the address bar, and then press Enter.In the upper-right corner of the logon page, click Diagnostic.
In the dialog box that appears, click Network diagnosis and then click Run Check.
