End user diagnosis is a client diagnostic tool provided by HTTPDNS. It helps customers (developers) troubleshoot end-user network issues. You can configure business domain names to generate diagnostic QR codes. End users scan the QR code to perform network diagnosis. They then send the diagnostic report to you for troubleshooting.
Usage flow
Step 1: Configure business domain names
Log on to the HTTPDNS console. Go to Access Configuration > Development Configuration.
In the configuration pane on the left side of the End User Diagnosis area:
Business Domain Name: Enter the business domain name for diagnosis. Click "+ Add Domain Name".
Probe URL: Enter the complete URL address to probe. Click "+ Add URL".
After you complete the configuration, the "Diagnostic Configuration" QR code on the right automatically updates.
Step 2: Get the QR codes
After you complete the configuration, two QR codes appear on the right:
QR Code | Purpose |
Download diagnostic tool | Scan the code to download the network diagnostic APK installation package. |
Diagnostic configuration | Contains your configured business domain names and probe URLs. |
Step 3: Send to end users
You can send these two QR codes to end users who need network troubleshooting. You can use screenshots or other methods.
Step 4: End user operations
After receiving the QR codes, end users perform the following operations:
Download and Install: Scan the "Download Diagnostic Tool" QR code with a mobile phone. Then, download and install the APK.
Scan for Diagnosis: Open the diagnostic tool app. Scan the "Diagnostic Configuration" QR code.
Start Diagnosis: The app automatically loads the configured business domain names. Click to start the network diagnosis.
Copy Report: After the diagnosis is complete, copy the diagnostic report content.
Customer feedback: Send the diagnostic report to you.
Step 5: Analyze the Diagnostic Report
After receiving the end user's diagnostic report, analyze the report content for the following information:
Whether DNS resolution is normal.
Network connectivity status.
Access status of each business domain name.
Specific network error messages.
Diagnosis methods
Method | Description |
Client Diagnosis (Android) | Recommended method. It offers more complete features and supports in-depth diagnosis. Currently, it only supports Android. iOS and HarmonyOS do not support native client diagnosis. |
Web Diagnosis (H5) | Lightweight method. It cannot diagnose business domain names and does not require app installation. |
FAQ
Q: Can I reuse the QR codes?
A: Yes, you can. The QR codes remain valid as long as the configuration is unchanged.
Q: Do I need to resend the QR codes after modifying the configuration?
A: Yes, you do. After you modify the business domain names or probe URLs, the "Diagnostic Configuration" QR code updates. You must resend it to end users.
Q: Do end users need to log on?
A: No, they do not. The diagnostic tool does not require a log on.