Edge Security Acceleration:Why am I still charged for resources after I purchase resource plans?

Troubleshooting

Possible causes and solutions

You may still incur charges after purchasing resource plans for the following reasons.

• Possible cause 1: Some billable items are not covered by the resource plans that you purchased

  DCDN billing consists of basic services and value-added services. After you activate DCDN, you may be charged for multiple billable items such as traffic and requests. Each type of resource plan offsets only specific resource fees. For example, outbound data transfer plans cannot offset the fees of HTTP requests for static content. Uncovered fees are deducted from your account balance, and overdue payments may occur if the balance is insufficient.

  Note

  • For information about billable items, see Billing overview.

  • For more information about resource plan billing, see Introduction to resource plans.

  Solution

  Check your bills to confirm whether all billable items are covered by your resource plans. Uncovered items are deducted from your account balance, and overdue payments may occur if the balance is insufficient.

  Check whether value-added services such as HTTPS and real-time logs are enabled. Value-added services are billed on a pay-as-you-go basis by default, with fees deducted from your account balance. You can also purchase resource plans for value-added services. For more information, see Billing of value-added services.

• Possible cause 2: The service location of the resource plan is different from the region where fees are generated

  DCDN resource plans have regional restrictions. A resource plan for one region offsets only billable items generated in that region. For example, an outbound data transfer plan for the Chinese mainland (General) acceleration region offsets only billable items in that region, not in Hong Kong (China), Macao (China), Taiwan (China), or regions outside China.

  Solution

  If your domain is configured for multiple regions, purchase resource plans for each region to offset the corresponding fees. To purchase a resource plan, go to the resource plan buy page.

• Possible cause 3: The metering method you selected is not covered by the resource plans that you purchased

  Outbound data transfer plans support only the pay-by-data-transfer metering method. If you use pay-by-bandwidth or pay-by-95th-percentile, outbound data transfer plans do not apply, and charges or overdue payments may occur.

  Solution

  Change the metering method in the DCDN console by referring to Change the billing method.

• Possible cause 4: The amount of consumed resources has exceeded the quota of the resource plan

  Usage that exceeds the quota of a resource plan is automatically billed on a pay-as-you-go basis. For example, if you purchase a 100 GB outbound data transfer plan and use 110 GB in a month, the excess 10 GB is billed on a pay-as-you-go basis. If your account balance is insufficient, an overdue payment is generated.

  Solution

  • Purchase additional resource plans to offset resource fees and prevent overdue payments. Resource plans cannot retroactively offset fees incurred before purchase.

  Note

  For more information, see Resource plan details.

• Possible cause 5: Bills are delayed

  Resource plans take effect immediately after payment. However, DCDN issues bills 3 to 4 hours after a billing cycle ends. For example, a bill you receive at 10:00 AM might cover your usage from 6:00 AM to 7:00 AM on the same day.

  Solution

  After you receive a bill, verify the time period it covers.

Resource plan usage details

Usage details provide a per-deduction log, showing which pay-as-you-go instances were offset, the billable items, the time of deduction, the deducted quantity, and the deduction coefficient. You can use this data to reconcile deductions with your pay-as-you-go bills.

1. Log on to the Expenses and Costs console.

2. In the navigation pane on the left, choose Account > Resource Plan.

3. On the Resource Plan page under the Resource view, click the Details tab.

4. Select a Start Time of Deducted Instance, enter a Resource Plan ID or Pay-As-You-Go Instance, and click Search to view the required information.The following table describes the parameters.

   Parameter	Description
   Resource purchase account	The account that purchased the resource.
   Product name	The Alibaba Cloud product that the resource plan belongs to.
   Commodity name	The name of the resource plan, for example, Reserved Instance, Storage Capacity Unit, PolarDB Compute Plan, or ApsaraVideo Live Traffic Plan.
   Resource plan type	The category of the resource plan, for example, RI Zone Deduction, Compute Plan, or Reserved Space.
   Resource plan instance ID	The ID of the resource plan instance.
   Commitment cycle	The capacity refresh cycle of the resource plan, formerly known as "Capacity Category". Six types are available: No Period, Hourly, Daily, and Monthly. The Monthly type includes Free trial, By calendar month, and By dynamic month subtypes. No Period: Deductions are made based on actual consumption until the balance is depleted or the plan expires. Hourly: Provides a fixed quota every hour. Unused quota does not roll over to the next hour. Daily: Provides a fixed quota every day. Unused quota does not roll over to the next day. Monthly - Free trial: Provides a fixed monthly quota that is fully restored on the first day of the next month. If the plan is activated after 00:00 on the first day of a month, the first and last months share one month's quota. For all other months, unused quota does not roll over. Monthly - By calendar month: Provides a fixed monthly quota that is fully restored on the first day of the next month. Unused quota does not roll over. Monthly - By dynamic month: Provides a fixed monthly quota that is fully restored at 00:00 on the day after the monthly purchase date. Unused quota does not roll over.
   Deduction time	The time the deduction occurred.
   Before deduct capacity	The remaining capacity of the resource plan before this deduction occurred.
   Deducted capacity	The amount of capacity consumed from the resource plan in this deduction.
   Post deduct capacity	The remaining capacity of the resource plan after this deduction occurred.
   Deducted resource owner account	The account that owns the cloud resource usage deducted by the resource plan.
   Deducted commodity	The pay-as-you-go commodity to which the deducted cloud resource usage belongs.
   Deducted instance ID	The ID of the cloud resource instance whose usage was deducted by the resource plan.
   Deducted billable item	The billable item to which the deducted cloud resource usage belongs, such as an instance or a system disk.
   Original usuage of instance	The usage of the deducted cloud resource instance. Due to a deduction coefficient, the actual usage of a cloud resource instance may not be equal to the deducted quantity from the resource plan.
   Deduction coefficient	The coefficient applied when a resource plan deducts the usage of a cloud resource. For example, if 0.13 GiB of SCU capacity can deduct 1 GiB of PDS storage, the deduction coefficient for SCU to PDS is 0.13.
   Start time of deducted instance	The billing start time for the deducted cloud resource instance.
   End time of deducted instance	The billing end time for the deducted cloud resource instance.
   Resource plan owner account	The account that owns the resource plan instance.