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Elastic Compute Service:Resolve RDP license error and 60-minute disconnect

Last Updated:Nov 24, 2025

This topic describes the solution to the error "There is a problem with your Remote Desktop license, and your session will be disconnected in 60 minutes" that occurs when you connect to a Windows Elastic Compute Service (ECS) instance using Remote Desktop.

Problem description

After you restart a Windows ECS instance, the following error message occurs when you use Remote Desktop to connect to the instance.

Cause

This issue occurs because Remote Desktop Services (RDS) is installed, but there is a problem with license authorization.

Solution

Follow the instructions in Apply for and activate a multi-user RDS CAL license to correctly configure the Remote Desktop Services Client Access License (RDS CAL).