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    Cloud Phone:Data backup and recovery

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    Cloud Phone:Data backup and recovery

    Last Updated:Mar 18, 2026

    Cloud Phone provides backup and recovery capabilities. You can create full instance backups or back up specific applications or files. This topic describes how to back up data and restore a Cloud Phone from a backup file.

    Backup scope

    Cloud Phone supports full instance backups and partial backups of applications and files.

    Full instance backup

    A full instance backup includes the following data:

    Important

    Some temporary folders and application cache files are excluded from the backup. If you have important files in these locations, back them up manually.

    1. User-installed applications and their logon status.

    2. Data in folders such as Photos and Downloads.

    3. Desktop display language and other system settings.

    4. Other system properties.

    Application backup

    You can back up specified application packages.

    Create a backup

    1. Log on to the Cloud Phone console.

    2. In the navigation pane on the left, choose Resource Management > Instance.

    3. In the instance list, select the target instance, click More Actions, and then select Data Backup.

      Note

      You cannot back up instances created from AI runtime images.

    4. On the Instance Data Backup page, select a backup scope, and then click Next.

      1. Full instance backup

      2. Partial application and file backup > Application backup

        1. After you select Application backup, enter the package names of the applications to back up. You can click Add to enter multiple package names.

          • Run pm list packages -3 to retrieve the names of all third-party application packages.

          • For example, to find the package name for WeChat, copy com.tencent.mm from the returned list of third-party application package names.

    5. Select an Object Storage Service (OSS) bucket name and an OSS bucket file path, and then click Next.

      Important

      • If no storage medium is available, go to the OSS console to create a bucket whose name starts with the prefix "cloudphone-saved-bucket-". Then, create a folder in the bucket to use as the backup folder.

      • If the selected OSS bucket is in a different region than the Cloud Phone, make sure that public network access is enabled for the OSS bucket. This will incur data transfer costs.

    6. (Optional) Enter a description for the backup file to help identify it later.

    7. Click Start Backup, and then click OK.

    Backup and restore

    1. Log on to the Cloud Phone console.

    2. In the navigation pane on the left, choose Resource Management > Instance.

    3. In the Instance list, select the target instance, click More Actions, and then select Data Restoration.

    4. On the Instance Data Restoration page, select a data file source. The following sources are supported:

      Use a Cloud Phone instance backup file

      A Cloud Phone instance backup file is created from this Cloud Phone or another Cloud Phone instance. You can select one of the following two types of backup files:

      • Full instance backup

      • Partial application

      Use a custom backup file path

      A custom backup file is created from a Cloud Phone in another region. The backup file is synchronized to an OSS bucket in the same region as the current Cloud Phone.

      Select Full Restoration and then select a full instance backup file. Otherwise, select the applications or files to restore.

      Note

      • You cannot back up data from a Cloud Phone Matrix Edition instance and restore it to an Instance Edition instance, or vice versa.

      • You cannot back up data from an instance running one Android version and restore it to an instance running a different Android version.

    5. After you select a backup file, click Confirm Restore, and then click OK.