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    Cloud Phone:Data backup and recovery

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    Cloud Phone:Data backup and recovery

    Last Updated:Jun 22, 2026

    Cloud Phone supports full instance backups and partial backups of specific applications and files. You can back up data to OSS and restore a Cloud Phone instance from a backup file at any time.

    Backup scope

    Cloud Phone supports full instance backups and partial backups of selected applications and files.

    Full instance backup

    A full instance backup covers the following data:

    Important

    Some temporary folders and application cache files are not included in the backup. Back up any important files in these locations manually.

    1. Applications installed by the user and their logon status.

    2. Data in folders such as Photos and Downloads.

    3. Desktop display language and other system settings.

    4. Other system properties.

    Application backup

    Application backup saves specified application packages to OSS.

    Create a backup

    1. Log on to the Cloud Phone console.

    2. In the left navigation pane, choose Resource Management > Instance.

    3. In the instance list, select the target instance, click More Actions, and then choose Data Backup.

      Note

      You cannot back up instances that are created from AI runtime images.

    4. On the Instance Data Backup page, select a backup scope and click Next.

      1. All data

      2. Specific applications and files > Application Backup

        1. After you select Application Backup, enter the package names of the applications. Click Add to specify multiple package names.

          • Run pm list packages -3 to retrieve the package names of all third-party applications.

          • For example, to find the package name for WeChat, copy com.tencent.mm from the list of third-party application package names that is returned.

    5. Select the OSS Bucket Name and OSS Bucket File Path, and click Next.

      Important

      • If no storage medium is available, go to the OSS console to create a bucket with the prefix "cloudphone-saved-bucket-" and create a folder to use as the backup folder.

      • If the selected OSS bucket is in a different region than the Cloud Phone instance, ensure that public network access is enabled for the bucket. Data transfer costs will be incurred.

    6. (Optional) Enter a description for the backup file for easier identification.

    7. Click Start to Back Up and then click OK.

    Restore from a backup

    1. Log on to the Cloud Phone console.

    2. In the left navigation pane, choose Resource Management > Instance.

    3. In the Instance list, select the target instance, click More, and then select Restore Data.

    4. On the Instance Data Recovery page, select a source for the data file from the following supported sources:

      Use a backup file from a Cloud Phone instance

      Select a backup file created from the current instance or another Cloud Phone instance. The following backup types are available:

      • Full instance backup

      • Some applications

      Use a custom backup file path

      A custom backup file is a backup created from a Cloud Phone instance in another region and synchronized to an OSS bucket in the current instance's region.

      If you select All data, select a full instance backup file. Otherwise, select the backup file that corresponds to the specific applications or files.

      Note

      • You cannot back up data from a Cloud Phone (Matrix Edition) instance and restore it to a Cloud Phone (Instance Edition) instance, or vice versa.

      • You cannot back up data from an instance with one Android version and restore it to an instance with a different Android version.

    5. Select a backup file, click Confirm Restore, and then click OK.