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    Data Management:Approve tickets on mobile devices

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    Data Management:Approve tickets on mobile devices

    Last Updated:Mar 28, 2026

    Data Management (DMS) sends ticket approval requests to DingTalk, Dedicated DingTalk, and Lark, so you can approve or reject tickets directly from your mobile device.

    You can complete approvals from two entry points:

    • DingTalk, Dedicated DingTalk, or Lark (requires notification configured): Use the chatbot in your organization's workspace.

    • DMS organization in DingTalk (default fallback): Use the built-in notice service when no notification method is configured.

    Prerequisites

    Before you begin, ensure that you have:

    Approve tickets in DingTalk, Dedicated DingTalk, or Lark

    1. Log on to the DingTalk, Dedicated DingTalk, or Lark app.

    2. Switch to the organization configured to receive DMS notifications.

    3. Search for the chatbot you want to use.

    4. Find the DMS ticket card and tap it to open the ticket details.

    5. Approve or reject the ticket.

    Approve tickets in the DMS organization in DingTalk

    Note

    If no notification method is configured in DingTalk or DMS, DMS sends notifications to the DMS organization in DingTalk by default.

    1. Log on to the DingTalk app.

    2. Switch to the DMS organization configured to receive notifications.

    3. In the search box at the top, enter Notice.

    4. In the search results, tap Notice: Alibaba Cloud Service Support.

    5. Find the DMS ticket card and tap it to open the ticket details.

    6. Approve or reject the ticket.

    FAQ

    Can I view all tickets pending my approval in one place?

    Yes. All DMS tickets awaiting your approval are listed on the approval page on your mobile device, including permission application tickets, owner application tickets, data change tickets, data export tickets, and schema design tickets.

    Can I view the full SQL script for a data change ticket on mobile?

    No. Mobile devices have a character display limit, so only the first part of a long SQL script is shown. For long scripts, open the ticket on a PC to view and process the complete script.