Direct Mail:The Description of the Invalid Address

Invalid Address Description

Invalid addresses are classified as global invalid address and account-level invalid address. If the recipient returns multiple invalid address semantic rejections, the corresponding receiving address will be automatically added to the global invalid address library. If the recipient rejects delivery once due to invalid address, it will enter your account-level invalid address library. The account-level invalid address library between different users does not affect each other, while the global invalid address library is shared by all users.

Currently, Direct Mail allows you to manage account-level invalid address library. You can enter addresses to the account-level invalid address library, remove addresses from the account-level invalid address library, and Set effective range on the Invalid Addresses in the Console.

If the address you want to deliver is in the invalid address library, an error will be reported when the address is delivered to the recipient. For such an error, you can find it in the Delivery Log.

How to Manage Account-Level Invalid Address Library

Enter The Invalid Address

1. On the Invalid Addresses page, click Enter Address.

2. Enter an email address or domain name, and click OK.

Set Effective Range

1. On the Invalid Addresses page, click Set effective range.

2. You can select based on the scenario. Please note that the settings takes effect only for the triggered email. And the batch email only supports Apply both account-level and global invalid address library.

Remove The Invalid Address

1. On the Invalid Addresses page, select the address that you want to remove and click Remove.

2. If you want to remove multiple addresses at a time, select the corresponding addresses and click Remove All.

Query Invalid Addresses

1. On the Invalid Addresses page, you can select the range of the entry time or the last hit time, enter an email address or domain, and then click Query.

How to Query Delivery Failures Caused by Invalid Address Library Filtering?

1. On the Delivery Log page, view the delivery status and details on the right.

2. The delivery status is classified as Invalid Addresses, and the details include specific error description and error cause. The error description tells you the level at which the invalid address library was hit and the corresponding suggestion.

Summary of Billing, Quota, and Invalid Address Rate Calculation for Existing Accounts And New Accounts(The logic of existing accounts will be consistent with that of new accounts in the future)

Description of Default Level and Effective Range of Configuration Items Modified by Users