Account ban rules
Freeze the account from sending outgoing emails
Frozen accounts can log on to the DirectMail console, but they cannot use DirectMail to send emails.
In the following conditions, the account is frozen:
The arrival quality on a single day is too low. the number of outgoing mail >= 300, the invalid address rate is higher than 11%,or the spam rate is higher than 15%, or the arrival rate is 0.
A Grade 1 account is further downgraded.
An account can be unfrozen once. You must open a support ticket to unfreeze the account.
You can view your user status on the DirectMail console overview page.
Ban the account
Banned accounts cannot log on to the DirectMail console and they cannot use DirectMail to send emails.
DirectMail will ban the account if the account is detected sending emails including but not limited to the following types:
Phishing, fraud, or virus-infected emails.
Emails that are suspected of being involved in overregistration.
Emails that receive complaints from third parties due to a large number of spam emails being sent, that damage the reputation of DirectMail, or that have other adverse impacts.
Account bans take effect immediately and are permanent (that is, banned accounts cannot be re-entered into the system).
Note: DirectMail retains the right to adjust the aforementioned rules and values according to actual system situations.