You can call CloseOrder to close a ticket.


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Request parameters

Parameter Type Required Example Description
Action String Yes CloseOrder

The operation that you want to perform. Valid values: CloseOrder .

CloseReason String Yes close reason

The reason why the instance was closed.

OrderId Long Yes 1343

The ticket ID.

Tid Long Yes -1

The ID of the tenant.

Note The tenant ID is taken from the avatar in the upper-right corner of the system. For more information, see Tenant ID and Tenant .

Response parameters

Parameter Type Example Description
ErrorCode String UnknownError

The error code.

ErrorMessage String UnknownError

The error message of the failure.

RequestId String 427688B8-ADFB-4C4E-9D45-EF5C1FD6E23D

The ID of the request.

Success Boolean true

Indicates whether the call was successful.


Sample requests

     http(s)://[Endpoint]/? Action=CloseOrder &CloseReason=close reason &OrderId=1343 &Tid=-1 &<common request parameters> 

Sample success responses

XML format

     <RequestId>427688B8-ADFB-4C4E-9D45-EF5C1FD6E23D</RequestId> <Success>true</Success> 

JSON Format

     { "RequestId": "427688B8-ADFB-4C4E-9D45-EF5C1FD6E23D", "Success": true } 

Error codes

Go to the Error Center For more information, see error codes.