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Cloud Storage Gateway:Character sets supported by file gateways

Last Updated:Aug 28, 2026

File gateways support only UTF-8 encoded file names when uploading files to Object Storage Service (OSS). Files with non-UTF-8 names cannot be uploaded.

Character set limitation

OSS requires all file names to be encoded in UTF-8. Files whose names use any other encoding cannot be stored in OSS. As a result, File Gateway can only upload files with UTF-8 encoded names.

Consequences of non-compliant file names

If a file with a non-UTF-8 name is written to a file gateway, the upload to OSS fails and the upload queue for that gateway is blocked. Resolving this issue requires manual cleanup by Alibaba Cloud support.

If non-UTF-8 files have already been written to a file gateway, submit a ticket to resolve the issue.