A digital employee is a custom agent feature of the AIOps Agent. You can configure permissions, skills, MCP services, and behavior rules for the agent to create a dedicated AIOps Agent tailored to your business scenarios.
Prerequisites
Before you use digital employees, ensure the following:
Alibaba Cloud account: You have all administrative permissions by default and you can directly create digital employees.
RAM user: An administrator has granted you the required permissions. For more information, see Configure permissions for digital employees.
Create a Digital Employee
Log on to the Cloud Monitor 2.0 console. Then, click a workspace name to enter the workspace.
In the navigation pane on the left, click AIOps Agent. Then, click Digital Employee.
On the Digital Employee page, click Create Digital Employee in the upper-right corner of the page.
ID: The ID of the digital employee. This ID cannot be changed after creation.
Display Name: Specify a name that reflects your business context, such as Order System Monitoring Expert or Big Data Cluster Inspector.
RAM Role Type: Select the RAM role type for the digital employee. You can select Service Role or Custom Role.
RAM Role ARN: Enter the ARN of the RAM role. After you configure this parameter, the digital employee uses this role to access data.
Service role ARN:
<a href="https://ram.console.alibabacloud.com/roles/detail?roleName=AliyunServiceRoleForCloudMonitor" id="4e2a7a86263ne" rel="noopener noreferrer" target="_blank">ServiceRoleForCloudMonitor</a>. The digital employee automatically obtains read permissions for Cloud Monitor 2.0 data, including data from Simple Log Service (SLS) and Application Real-Time Monitoring Service (ARMS).Custom role ARN: If you need fine-grained access control, specify an authorized custom RAM role ARN.
Description: Describe the responsibilities and capabilities of the digital employee. For example: "Performs daily inspections, anomaly alert analysis, and root cause identification for core applications in the Order Hub (app-order-center). Supports MySQL slow query analysis."
Default Rule: The default rule that guides the behavior of the digital employee. You must use Markdown syntax for this rule.
Best practice: Continuously optimize your digital employee
Cold start: Initially, configure basic role settings and test the digital employee in a staging environment with a limited scope.
Observe and provide feedback: Collect common cases in which the AI provides irrelevant answers or makes inference errors.
Iterate rules: For each error case, add specific negative constraints to the default rule. For example: "Do not query full logs in this scenario."