Cloud Firewall supports self-service unsubscription for subscription instances and self-service release for pay-as-you-go instances. This page covers what happens to your data, the refund rules for each billing method, and how to release an instance.
Before you begin
After you unsubscribe from or release a Cloud Firewall instance, configuration data is retained for 7 days. Retained data includes access control policies, protection policies, and traffic analysis policies. During this window, you can re-enable the instance and recover your configuration.
After 7 days, all data is permanently deleted and cannot be recovered. Log analysis statistics are not retained even within the 7-day window.
Subscription instances (Premium, Enterprise, and Ultimate editions)
Refund rules
Billing method | Refund method | Refund rule |
Subscription (Premium, Enterprise, and Ultimate editions) | Cases where refunds are supported |
|
Cases where refunds are not supported | Refunds are not supported if you purchased the instance more than five days ago and there are no product-related issues. | |
Self-service release | You can manually release a subscription Cloud Firewall instance from 15 days before to 7 days after its expiration. However, no refund is provided for an early release. For more information about how to release an instance, see Release a subscription instance. | |
Pay-as-you-go | Self-service release | Pay-as-you-go Cloud Firewall instances are billed in real time based on usage. Therefore, refunds are not applicable. If you no longer need a pay-as-you-go Cloud Firewall instance, you can release it. Before you release the instance, make sure that you have backed up or migrated your data and that your business is not affected. For more information about how to release an instance, see Release a pay-as-you-go instance. Billing stops immediately after the instance is released. However, the bill for a pay-as-you-go instance is generated on day T+1 after the release. Therefore, you receive the final bill on day T+1. |
| Scenario | Refund rule |
|---|---|
| Purchased within the last 5 days | Submit a ticket to apply for a refund. |
| Special cases | Contact your business manager. |
| Purchased more than 5 days ago with no product issues | Refunds are not supported. |
Self-service release
Release a subscription instance any time between 15 days before and 7 days after its expiration date. No refund is issued for an early release.
For release steps, see Release a subscription instance.
Pay-as-you-go instances
Pay-as-you-go instances are billed in real time based on usage, so refunds are not applicable.
Release a pay-as-you-go instance
Make sure you have backed up your data and that your business is not affected before releasing the instance.
Billing stops immediately when you release the instance. Because pay-as-you-go bills are generated on day T+1, you receive one final bill the day after release.
For release steps, see Release a pay-as-you-go instance.