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    Cloud Box:Deliver a CloudBox

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    Cloud Box:Deliver a CloudBox

    Last Updated:Jun 16, 2026

    After you purchase a CloudBox online, Alibaba Cloud surveys your Internet Data Center (IDC) and, once the survey is approved, installs and deploys the CloudBox on site.

    Background information

    After receiving your CloudBox purchase order, Alibaba Cloud contacts you within 3 business days to confirm the deployment location and resource details. After the order is confirmed, the delivery process begins with two main steps:

    1. IDC site survey

      Before installing the CloudBox, Alibaba Cloud conducts a site survey of your specified IDC to ensure that it meets deployment requirements.

    2. Install and deploy the CloudBox

      After the site survey is approved, Alibaba Cloud installs and deploys the CloudBox in your IDC.

    IDC site survey

    A CloudBox must be installed in an IDC that meets specific environmental, power, and other requirements. For more information, see Deployment requirements. An Alibaba Cloud engineer confirms the final requirements during the on-site survey.

    • Before you make a purchase, review the deployment requirements and prepare your IDC accordingly.

    • After you make the purchase, Alibaba Cloud contacts you to schedule a time and location for the on-site survey of your IDC.

      • If your IDC meets the deployment requirements and the site survey is approved, installation and deployment begins.

      • If the site survey is not approved, you must modify your IDC as specified in the survey report. The process cannot continue until the survey is approved.

      Note

      You must assign network and power engineers to assist the Alibaba Cloud engineer during the survey. Alibaba Cloud provides a written report of the survey results. If your data center environment requires modification, you must make the changes specified in the report.

    Install and deploy the CloudBox

    After the site survey is approved, installation and deployment begins. The process includes the following steps:

    1. Alibaba Cloud contacts you to schedule a time for the on-site installation.

    2. The Alibaba Cloud delivery team transports the CloudBox to your specified location.

    3. An Alibaba Cloud engineer completes the installation and deployment at the scheduled time and location.

      Note

      Alibaba Cloud engineers perform all CloudBox installation and deployment operations. However, you must assign personnel from your organization to provide assistance. For example, your power engineers must ensure that the electrical installation meets safety and regulatory standards, and your network engineers must assist with connecting and testing the on-site network.