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Cloud Backup:Install a client

Last Updated:May 15, 2026

You can use Cloud Backup to archive data, and then search for and retrieve it as needed. Before you archive data, you must install a client on the source machine.

(Recommended) Use a RAM user's AccessKey

Resource Access Management (RAM) is an identity and access control service provided by Alibaba Cloud. RAM allows you to create and manage multiple identities under a single Alibaba Cloud account and assign different permissions to an identity or a group of identities. This ensures that different users have different levels of access to your resources.

Activating the backup client requires an AccessKey. Because a leaked AccessKey for your Alibaba Cloud account can compromise the security of all your resources, we strongly recommend that you use a RAM user's AccessKey. For more information about how to create a RAM user and an AccessKey, see Create a RAM user and Create an AccessKey.

Warning

Before you install or uninstall the client, check the installation path:

  • If a NAS directory is mounted on the installation path, you must use the umount command to unmount the directory to prevent accidental deletion of NAS files.

  • If other important directories or files exist in the installation path, move them to another directory to prevent accidental deletion.

Download and activate Linux client

  1. Log on to the Cloud Backup console.

  2. In the left-side navigation pane, select Archive.

    Note

    We are gradually adding support for more regions. See the console for the latest availability.

  3. In the top navigation bar, select a region.

  4. On the Archive page, click Add Client.

  5. Run the command to automatically activate the Linux client.

    Copy the command for your network type (public network, VPN, or private line), and run it on the client to activate it.image

  6. Run the following commands to install the tools required to back up and restore on-premises NAS instances.

    Support is available for the NFS and SMB file protocols. Install the tools for your NAS file system's protocol.

    • NFS tools

      • CentOS

        sudo yum install nfs-utils
      • Ubuntu

        sudo apt-get install nfs-common
    • SMB tools

      • CentOS

        sudo yum install cifs-utils
      • Ubuntu

        sudo apt-get install cifs-utils
      • openSUSE

        sudo zypper install cifs-utils

Download and activate Windows client

  1. Log on to the Cloud Backup console.

  2. In the left-side navigation pane, select Archive.

    Note

    We are gradually adding support for more regions. See the console for the latest availability.

  3. In the top navigation bar, select a region.

  4. On the Archive page, click Add Client.

  5. Download the Windows client.

    You can download the installation package for Windows (64-bit) or Windows (32-bit). Record the activation code. You will need it to complete the installation and activation process.

  6. Install and activate the Windows client.

    1. Double-click the client installation package and select the installation language.

    2. Select an installation location, and then click Next.

    3. Select the Local File Backup Client component, and then click Next.

      If you are not sure which component to select, see How do I select a component and an account when I install the client?.

    4. Configure the service logon identity.

      • If you only back up or archive files from local paths, select Local System.

      • To also back up or archive files on network shares, select This account. This account must meet the following requirements:

        • Has local administrator permissions.

        • Has permission to log on as a service.

          You can configure this permission as follows:

          1. Open Control Panel and click Administrative Tools.

          2. Open Local Security Policy and navigate to Local Policies > User Rights Assignment.

          3. Open Log on as a service. In the dialog box that appears, add the user.

        • Has permissions to access files on network shares.

        If you have questions about account configuration, see How do I select a component and an account when I install the client?.

    5. To use a proxy server, enter the proxy server address. Then, click Next.

    6. Enter the activation token, and then click Next.

    7. Click Install.

      After the client is installed, you can click View Client Groups. Find your target client group and click Edit in the Actions column. The client's status is then displayed as Activated.