The Wait for Response component pauses an Agentic Journey until the user replies on WhatsApp, Viber, Instagram, Messenger, LINE, or Telegram, or until a timeout occurs.
Component information
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Icon |
Name |
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Wait for a WhatsApp, Viber, Instagram, Messenger, LINE, or Telegram Response |
Prerequisites
To configure this component, access the journey canvas by using an existing journey or creating a new one.
Go to the canvas of an existing journey
On the journey list page of Agentic Journey, click Edit to the right of the journey to enter the canvas edit page.
Create a new journey to open its canvas. For more information, see Use Agentic Journey.
Procedure
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On the canvas, click the Wait for a WhatsApp, Viber, Instagram, Messenger, LINE, or Telegram Response component icon to open its configuration panel on the right.
The panel shows active variables (incomingMessage, wabaId, wabaPhoneNumber, customerPhoneNumber, customerName), waiting time (default: 30 seconds), timeout branch (toggle to enable), and response settings (custom output variable name).
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Configure the component parameters. Refer to the Parameters table below for details.
After you finish the configuration, click Save. In the dialog box that appears, click Save.
Parameters
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Parameter |
Description |
UI description |
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Waiting Time Settings |
Sets the duration to wait for a user reply before the flow continues. |
Enter the wait duration in seconds in the waiting time (required) field. Default: |
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Timeout Branch Settings |
Disabled by default; the flow proceeds to the Replied branch. When enabled, a Not Replied branch handles cases where the user does not respond before timeout. |
Set the timeout in the waiting time field (for example, 30 seconds). When time expires, the flow takes the Not Replied branch. |
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Response Settings |
Defines a custom output variable name. The variable appears in the active variables list for downstream use. |
Example: enter |