This topic describes how to configure the Wait for a WhatsApp/Viber/Instagram/Messenger Response component, which is designed to await user replies.
Component information
Icon
Name
Wait for Response of WhatsApp/Viber/Instagram/Messenger
Preparations
Go to the canvas page of an existing flow or a new flow.
Go to the canvas page of an existing flow.
Log on to Chat App Message Service Console. Choose Chat Flow > Flow Management. Click the name of the flow that you want to edit. The canvas page of the flow appears.
Create a new flow to go to the canvas page. For more information, see Create a flow.
Procedure
Click the Wait for a WhatsApp/Viber/Instagram/Messenger Response icon on the canvas to view the configurations on the right.
Configure the component based on your needs. For more information, see Parameters.
Click Save in the upper-right corner. In the message that appears, click Save.
Parameters
Parameter | Description | Example |
Waiting Time Settings | Customize the waiting duration. After the duration ends, the specified operation is executed. |
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Timeout Branch Settings | The Timeout Branch is disabled by default, in which case the system defaults to using the Replied Branch. Enabling it allows for handling the Not Replied Branch, managing scenarios where the user does not reply within the wait time after a timeout. |
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Response Settings | Add a variable name for subsequent invocation. The added variable will be displayed in the active variable list. |
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