This topic describes how to configure the Send a Messenger Message component. This component sends Messenger messages and allows users to reply using Messenger-specific features.
Component information
Icon | Name |
| Send a Messenger Message |
Preparations
Go to the canvas page of an existing flow or a new flow.
Go to the canvas page of an existing flow.
Log on to the . Choose Chat Flow > Flow Management. Click the name of the flow that you want to edit. The canvas page of the flow appears.
Create a new flow to go to the canvas page. For more information, see Create a flow.
Procedure
Click the Send a Messenger Message component on the canvas. The component configuration panel appears on the right.
Configure the component as needed. For more information, see Parameters.
After configuration, click Save. In the dialog box that appears, click Save.
Parameters
Available variables
Common variables are available by default in the available variables section. To specify or add a variable, enter {{ in the text box. New variables appear in the available variables list. For more information about using variables, see Use available variables.
Message Sending Settings
You can select From/To or Reply from the Action drop-down list.
If the trigger type of the flow is Manual, the action must be From/To.
From/To
Sending Type | Description | Example |
Mobile Number | If you select Mobile Number for the Sending Type parameter, you must configure the Channel, Sender Mobile Number, and Recipient parameters. You must select a channel that is approved and a phone number that can receive and send messages properly. You can enter the phone number of a recipient or click Insert Variable to insert a defined variable or add a new variable. |
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Variable | If you select Variable for the Sending Type parameter, you must select a variable that specifies the phone number of the message sender. You can enter the phone number of a recipient or click Insert Variable to insert a defined variable or add a new variable. |
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Reply
If you select Reply from the Action drop-down list, you do not need to perform additional configurations in the Message Sending Settings section. The phone number within the WhatsApp Business Account (WABA) associated with the trigger component is used to reply to the mobile originated (MO) messages from users.
Message Settings
Message settings determine the message type to send, such as Text, Media, Quick Reply, or Template Message.
Text
The message is a plain text message. Plain text messages must have message content, which supports variables.
Media
Media Type can be Image, Audio, Video, or File. Enter the URL for the image, audio, video, or file in the Media URL field.
Quick Reply
Reply Type can be Text and Quick Reply or Media and Quick Reply.
Text and Quick Reply
Manually enter content, button name, and image URL. Select appropriate variables for insertion. Button Type can be Text Button or Button with Image.
Media and Quick Reply
Media Type can be set to Image, Audio, or Video. Media URL, Button Name, and Image URL must be entered manually. Button Type can be set to Text Button or Button with Image.
Set the button name to the name of the Interactive Reply-based Branch in the Interactive Reply Settings section.
Template Message
Template Type can be Regular Template or Media Template.
Regular template
Manually enter the template's Image URL, Message Title, Subtitle, and other details. Button Type can be Reply Button, Call Button, or URL Button.
The Call Button requires a Mobile Number.
The URL Button requires a Button URL.
After configuring Template 1, click Add Template to configure Template 2 as needed.
Media template
Media Type can be Image or Video. Manually enter the Media URL.
Button Type can be Reply Button, Call Button, or URL Button.
The Call Button requires a Mobile Number.
The URL Button requires a Button URL.
Timeout settings
You can turn on Undelivery Branch. Once enabled, set a custom timeout period and configure components in the branch to handle undelivered messages. For example, if a message is not delivered before the timeout, you can use the Send an SMS Message component to send a fallback message.
Interactive reply settings
Applies only to the Quick Reply and Template Message message types.
Setting | Description | Example |
Interactive reply-based branching | Creates branches based on the buttons or list options set in the interactive message. This lets you configure a separate flow for each option. |
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Branch for Interactive Reply Wait Timeout | Creates an Unreplied branch to handle cases where a reply is not received before the timeout. You must set a custom timeout period. If this branch is enabled but has no other flow configured, the main flow continues after the timeout. |
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Waiting Time for Interactive Reply | The time to wait for a reply before timing out, in seconds, minutes, or hours. When this period ends, the configuration in the unreplied branch takes effect. |
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Custom Output Variable Name | The name of a custom variable to store the user's selection. This new variable appears in the list of available variables and can be called in later steps of the flow. |
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Advanced Settings
Parameter | Description |
Status Report | After you turn on the switch, you must enter the URL that receives status reports. |
Track ID | The track ID is used to mark and track specific messages. |