This topic describes how to configure the Send Messenger Message component. This component allows you to send Messenger messages, replying through Messenger-specific features.
Component information
Icon
Name
Send Messenger Message
Preparations
Go to the canvas page of an existing flow or a new flow.
Go to the canvas page of an existing flow.
Log on to Chat App Message Service Console. Choose Chat Flow > Flow Management. Click the name of the flow that you want to edit. The canvas page of the flow appears.
Create a new flow to go to the canvas page. For more information, see Create a flow.
Procedure
Click the Send Messenger Message icon on the canvas to view the configurations on the right.
Configure the component based on your needs. For more information, see Parameters.
Click Save in the upper-right corner. In the message that appears, click Save.
Parameters
Available variables
In the Available variables section, commonly used variables are created by default for use during the flow orchestration. You can add custom variables by clicking Insert variables on the Settings page. The newly added variables will be displayed in the variable list. For more information about available variables, see Use available variables.
Sending settings
The sending settings allow you to choose between two actions: From/To and Reply Back.
From/To
If the trigger mode is Manual, the action must be From/To.
Sender Type | Description | Example |
Phone Number | You need to select the channel and account for sending messages. The selected channel and account must have passed the review process and be properly connected. The recipient phone number can either be entered directly into the field as a fixed number or selected by clicking Insert variables to choose from predefined variables or create new ones. |
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Variable | You need to select the sender phone number from the dropdown list. The recipient phone number can either be entered directly into the field as a fixed number or selected by clicking Insert variables to choose from predefined variables or create new ones. |
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Message settings
The message settings determine the type of message to be sent, such as Text, Media, Quick Reply, or Template Message.
Text
Text specifies a plain text message. Plain text messages must have message content set, and the message content supports the use of variables.
Media
When Message Type is set to Media, the value of Media Type can be Image, Audio, Video, or File. Enter the URL for the corresponding image, audio, video, or file in the Media URL field, or click Insert variables to select an appropriate variable for insertion.
Quick Reply
When Quick Reply is selected, Reply Type can be set to Text & QuickReplies or Media & QuickReplies.
Text & QuickReplies
Directly specify Content, Button Name, and Image URL or click Insert variables to select an appropriate variable for insertion. Button Type can be set to Text Button or Icon Button.
Media & QuickReplies
Media Type can be set to Image, Video, or Audio. Directly specify Media URL, Button Name, and Image URL or click Insert variables to select an appropriate variable for insertion. Button Type can be set to Text Button or Icon Button.
Enter the value of Interactive Reply-based Branch in the Interactive Reply Settings section as the button name.
Template Message
When Message Type is set to Template Message, the value of Template Type can be Generic Template or Media Template.
Generic Template
Directly specify Image URL, Title, and Subtitle or click Insert variables to select an appropriate variable for insertion. Button Type can be set to Reply Button, Call Button, or URL Button. Additionally, the Call Button requires entering a Number, and the URL Button requires entering a URL. After configuring Template 1, you can click Add Template to configure Template 2.
Media Template
Set Media Type to Image or Video. Directly specify Image URL or click Insert variables to select an appropriate variable for insertion. Button Type can be set to Reply Button, Call Button, or URL Button. Additionally, the Call Button requires entering a Number, and the URL Button requires entering a URL.
Timeout settings
You can choose whether to enable Undelivery Branch. Once enabled, you can customize the timeout duration and configure actions for components within the branch, such as setting up a message to be sent via SMS using the "Send Message" component if the message has not been read within the specified timeout period.
Interactive reply settings
Interactive reply settings are only applicable to the Quick Reply and Template Message message types.
Parameter | Description | Example |
Interactive Reply-based Branch | After enabling, the branch will create sub-branches based on the buttons or list options defined in the interactive message, allowing for specific configurations within each branch. |
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Branch for Interactive Reply Wait Timeout | Upon enabling, an Unreplied branch will be created to handle scenarios where no reply is received within the specified timeout period. You need to customize the timeout duration for the waiting interaction reply. If Undelivery Branch is enabled without additional configurations, the subsequent flows will proceed after the timeout. |
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Waiting Time for Interactive Reply | Set the timeout duration, supporting units of seconds, minutes, and hours. Once the timeout duration is reached, the configurations within the Unreplied branch will be activated. |
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Custom Output Variable Name | Define a custom variable to capture the selection of the user. New parameters will be listed in the variables list and can be utilized in subsequent steps of the flow. |
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Advanced settings
Parameter | Description |
Status Report | Specifies whether to receive status reports. After turning on the switch, you need to enter the URL for receiving status reports. |
Track ID | Marks specific messages and tracks information. |