The Send LINE Message component sends LINE messages within a journey. You can configure the component to branch the journey based on recipients' replies.
Component information
Component icon | Component name |
| Send LINE Message |
Prerequisites
To configure this component, access the journey canvas by using an existing journey or creating a new one.
Go to the canvas of an existing journey
On the journey list page of Agentic Journey, click Edit to the right of the journey to enter the canvas edit page.
Create a new journey to open its canvas. For more information, see Use Agentic Journey.
Procedure
On the canvas, click the Send LINE Message component icon. The component configuration area appears on the right.
Configure the component based on your requirements. For more information, see Configuration items.
Click Save at the top of the page. In the dialog box that appears, click Save to complete the operation.
Example: To reply to a user's inbound message with a plain text message, set Action to Reply Back in Send Settings. In Message Settings, set Message type to Text and enter the message content in the Content field. Available variables include incomingMessage and lineUserId.
Configuration items
The following sections describe the configuration items of the Send LINE Message component.
Available variables
The Available Variables area contains common variables that are created by default. You can use these variables during journey orchestration. To add a custom variable, click Insert Variable on the settings page. The new variable appears in Available Variables. For more information about how to use available variables, see Use available variables.
Send settings
In Send Settings, select one of the following actions:
From/To — Specify the sender and the recipient of the message.
Reply Back — Reply to a user's inbound message.
From/To
If the trigger type is API event, you must use From/To in Send Settings.
Send type | Description |
Send | Select the channel and the sender account from which to send the message. |
Variable | Select a variable from the drop-down list. |
For Recipient, enter a fixed ID in the field, or click Insert Variable to select a defined variable or add a variable.
Reply back
Select Reply Back to reply to a user's inbound message by using the sender account that is bound to the current journey. No additional settings are required.
Message settings
Message Settings determines the type of message to send: Text or Template message.
Text
If you set Message type to Text, the message is a plain text message. You must specify the message content. The content supports variables.
Template message
If you set Message type to Template message, select a message channel and a message template that is created for that channel. Click Preview to preview the template content.
Timeout settings
Specify whether to turn on Enable Undelivered Branch. After you turn on this switch, you can customize the timeout period and configure the components in the undelivered branch. For example, if a message is not delivered before the timeout period elapses, you can use the Send SMS component to send the message by SMS.
Interactive reply settings
In Interactive reply settings, you can create branches based on recipients' replies to an interactive message.
Configuration item | Description | Example |
Enable Branching Based on Interactive Replies | After you turn on this switch, reply branches are created based on the buttons or list options that are set in the interactive message, so that you can configure each branch. | The system automatically generates a reply branch for each button or list option that is set in the interactive message. You can configure the subsequent flow of each branch separately. |
Enable Branching for Interactive Reply Timeout | After you turn on this switch, a no-reply branch is created to handle the case in which the waiting period expires. You must customize the timeout period for waiting for interactive replies. If Enable Undelivered Branch is turned on and no other flow is configured, the journey continues with the subsequent flow after the timeout period elapses. | Set the timeout period in Interactive Reply Waiting Time. For example, set it to 90 seconds. |
Interactive Reply Waiting Time | Set the timeout period for waiting. Seconds, minutes, and hours are supported. When the specified timeout period elapses, the configuration in the no-reply branch takes effect. | For example, set it to 90 seconds. |
Custom Output Variable Name | Specify a custom variable to receive the selection of the user. The new variable appears in Available Variables and can be called at any time in the subsequent flow. | For example, enter |
Advanced settings
Configuration item | Description |
Track ID | Marks a specific message and tracks the message information. |