This topic describes how to configure the Send an Instagram Message component. Users can use specific Instagram features to reply to such messages.
Component information
Icon | Name |
| Send an Instagram Message |
Preparations
Go to the canvas page of an existing flow or a new flow.
Go to the canvas page of an existing flow.
Log on to the . Choose Chat Flow > Flow Management. Click the name of the flow that you want to edit. The canvas page of the flow appears.
Create a new flow to go to the canvas page. For more information, see Create a flow.
Parameters
Available variables
Common variables are available by default in the available variables section. To specify or add a variable, enter {{ in the text box. New variables appear in the available variables list. For more information about using variables, see Use available variables.
Message sending settings
Two sending options are available: From/To (fixed send) and Reply (reply back).
From/To
If the Trigger Type is Manual, you must select From/To.
Sending Type | Description | Example |
Sender Account | Select the channel and account for sending messages. The selected channel and account must be approved and properly connected. Enter a fixed recipient number in the input box, or enter |
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Variable | Select the sender's phone number from the drop-down list. Enter a fixed recipient number in the input box, or enter |
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Message settings
Message settings determine the message type to send, such as Text, Image, Quick Reply, and Template Message.
Text
The message is plain text. Plain text messages require content and supports variables.
Image
Enter the image URL. Supported formats are JPEG and PNG, with a maximum file size of 5 MB.
Quick Reply
Enter the message content manually or type {{ to select an existing variable or create a new one.
Set the button name to the name of the Interactive Reply-based Branch in the Interactive Reply Settings section.
Template Message
Manually enter or use {{ to select an existing variable or create a new one for the Image URL, Message Title, and Subtitle in the template. The Button Type can be Reply Button or URL Button. If you select URL Button, specify a Button URL. After configuring Template 1, you can click Add Template to configure Template 2 as needed.
Timeout settings
Choose whether to enable Unread Branch. If enabled, specify a timeout period and configure the corresponding component in the branch for handling unread messages. For example, if a message remains unread after the timeout, you can use the Send an SMS Message component to send a fallback message.
Interactive reply settings
These settings apply only to the Quick Reply and Template Message types.
Configuration | Description | Example |
Interactive Reply-based Branch | After you turn on the switch, branches are created based on the buttons or lists specified in the interactive messages. You can add components to configure the branches. |
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Branch for Interactive Reply Wait Timeout | After you turn on the switch, the Not Replied branch is created to handle timeout issues. You need to configure a custom timeout period. If this switch is turned on and no component is added to the branch, the system continues with subsequent steps after a timeout. |
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Wait Time for Interactive Reply | You can specify a timeout period by second, minute, and hour. After the specified timeout period is reached, the configurations in the Not Replied branch will take effect. | - |
Custom Output Variable Name | You can specify a custom variable that is used to capture user choices. The custom variable will be displayed in the available variables section and can be referenced at any time in the subsequent steps of the chat flow. |
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Advanced Settings
Parameter | Description |
Status Report | After you turn on the switch, you must enter the URL that receives status reports. |
Track ID | The track ID is used to mark and track specific messages. |